Indirect Sales Operations Executive, EU

Merlin Entertainments - Corporate; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global attractions company seeks an Indirect Sales Operations Executive to provide comprehensive operational support to the Indirect Sales function. The role involves collaborating closely with key teams to resolve system issues and ensure smooth operations. Ideal candidates will have experience in visitor attraction operations, familiarity with CRM and ticketing systems, and strong communication skills. Join a vibrant team and enjoy employee perks including discounts at Merlin attractions!

Benefits

40% discount off LEGO sets

Merlin Magic Pass: 20 free tickets

25% discount in Merlin retail shops

Access to Perks at Work discounts

Private pension scheme

Life assurance scheme

Ongoing training & development

Qualifications

• Experience in visitor attraction operations, administrative support, or system-based environments.
• Experience supporting system changes and process improvements.
• Confident supporting non-technical users and delivering training.

Responsibilities

• Provide operational support to the Indirect Sales function.
• Resolve operational and system issues to minimize impact on sales performance.
• Support continuous improvement initiatives and contribute to system enhancements.

Skills

Visitor attraction operations experience

Experience with ticketing systems

Familiarity with CRM tools

Ability to work collaboratively

High level of computer literacy

Strong written and verbal communication

Creative problem-solving skills

Excellent time management

Job description

What you’ll bring to the team

Indirect Sales Operations Executive, EU

Location: London or Germany

Hours: 37.5 hours per week

Contract Type: Permanent, salaried

Working closely with the Head of Indirect Sales Operations, Operations Director, and Sales Operations leadership, this role provides comprehensive operational support to the Indirect Sales function across Trade, Brand Partnerships, Affiliates, and MICE. Acting as a key operational point of contact, the role supports day‑to‑day activity, resolves operational and system issues, and ensures minimal impact on sales performance and guest experience through a proactive, solutions‑focused approach.

The role requires strong multitasking and stakeholder management skills, alongside a solid understanding of attraction operations, primarily Admissions with exposure to Hotels. The role holder will become a subject‑matter expert in core Indirect Sales systems, including Accesso, ISO, and CRM platforms, supporting trade partner setup, integrations, onboarding, training, and ongoing system optimisation. Clear, proactive communication and close collaboration with internal teams and external partners are central to success in the role.

In addition, the position supports continuous improvement initiatives, contributing to system and process enhancements, documentation, reporting, anditors accuracy. Acting as a proactive problem solver, the role helps implement new processes and projects effectively, escalates complex issues with clarity, and supports cross‑functional initiatives to ensure efficient and scalable Indirect Sales Operations.

Qualifications & Experience

• Experience in visitor attraction operations, administrative support, or system‑based environments
• Experience with ticketing systems; support or admin experience desirable
• Familiarity with CRM, admissions, or sales support tools
• Experience supporting system changes and process improvements
• Ability to work collaboratively across multiple departments and regions
• High level of computer literacy, including Microsoft Office
• Strong written and verbal communication skills with excellent attention to detail
• Confident supporting non‑technical users and delivering training
• Creative problem solver with strong interpersonal skills and initiative
• Excellent time management, prioritisation, and adaptability
• Flexible team player with a positive, can‑do attitude and ability to learn new systems quickly

Benefits

• 40% discount off LEGO® sets and products on the online LEGO Store!

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• “Enjoy the Ride” Merlin Annual Pass for you and five પાર loved ones!
• Staff discount codes for Merlin Annual PassKC to gift to loved ones!

• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Ongoing training & development

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine‑tingles. In memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

Competitive