Income Services Officer – Flexible Rent Support

Leeds Federated Housing Association Ltd; Leeds; On-site; GBP 35,000; Full time

Job summary

A leading housing association in Leeds is seeking an Income Services Officer to manage rent and service charge accounts. The role involves supporting customers to prevent arrears and providing a high-quality service. The ideal candidate will have experience in rental income collection and strong administrative skills. Join a supportive team providing flexible working hours, health benefits, and comprehensive leave policies.

Benefits

Flexible working hours

Healthshield health benefits scheme

Enhanced maternity, paternity, and adoption pay

30 days holiday plus bank holidays

Occupational pension scheme

Qualifications

• Proven experience in rental income collection and managing housing rent accounts.
• Strong ability to agree on affordable repayment plans with customers.
• Detail-oriented with strong administrative skills.

Responsibilities

• Manage rent and service charge accounts to prevent arrears.
• Advise customers on rent policies and welfare benefits.
• Prepare documentation for legal actions if required.

Skills

Experience working in rental income collection

Experience managing debtors

Strong administrative skills

Builds positive relationships

Clear communication skills

Full driving licence

Job description

A leading housing association in Leeds is seeking an Income Services Officer to manage rent and service charge accounts. The role involves supporting customers to prevent arrears and providing a high-quality service. The ideal candidate will have experience in rental income collection and strong administrative skills. Join a supportive team providing flexible working hours, health benefits, and comprehensive leave policies.