Income Services Officer - Flexible Hours & Rent Support

Leeds Federated Housing Association Ltd; Morley; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A leading housing association in the United Kingdom is seeking an Income Services Officer to manage rent and service charge accounts, preventing arrears and supporting customers effectively. The ideal candidate will have experience in rental income collection, strong administrative skills, and a commitment to customer relationships. This full-time role offers flexible working hours and health benefits. Join us in our mission to ensure good-value, affordable housing for the community.

Benefits

Flexible working hours

Healthshield health benefits scheme

Enhanced maternity, paternity and adoption pay

30 days holiday plus bank holidays

Occupational pension scheme

Qualifications

• Experience working in rental income collection or housing rent accounts.
• Experience managing debtors and affordable repayment plans.
• Attention to detail and strong administrative skills.

Responsibilities

• Manage rent and service charge accounts, preventing arrears.
• Agree and monitor repayment plans with customers.
• Advise on rent policies and welfare benefits.
• Prepare documentation for legal actions as required.
• Handle customer enquiries clearly across all channels.
• Maintain sustainable tenancies with colleagues.

Skills

Rental income collection

Credit control

Strong administrative skills

Relationship building

Clear communication

Driving licence

Job description

A leading housing association in the United Kingdom is seeking an Income Services Officer to manage rent and service charge accounts, preventing arrears and supporting customers effectively. The ideal candidate will have experience in rental income collection, strong administrative skills, and a commitment to customer relationships. This full-time role offers flexible working hours and health benefits. Join us in our mission to ensure good-value, affordable housing for the community.