Income Officer

North Wales Housing; Llandudno Junction; On-site; GBP 28,000 - 34,000; Full time

Job summary

A community-focused housing provider is seeking an Income Officer to play a crucial role in helping residents sustain their homes. The position requires strong problem-solving skills, an understanding of housing regulations, and a commitment to fairness. Applicants should possess a Level 3 Chartered Institute of Housing qualification or equivalent experience and must demonstrate effective communication abilities. This role offers a permanent contract, competitive salary, and extensive benefits in a supportive environment.

Benefits

Minimum of 25 days annual leave

Benefits platform for savings

Employee health assistance

Enhanced maternity and paternity pay

Generous contributory pension scheme

Qualifications

• Understanding of legislative and regulatory requirements for rental income.
• Understanding of arrears recovery and Court procedures.
• Demonstrable experience of working in an office environment.

Responsibilities

• Support residents to sustain their homes and build communities.
• Ensure fairness in the process while managing income.
• Engage proactively with residents to resolve issues.

Skills

Problem solving skills

Communication skills

Ability to work flexibly

Confident to converse in Welsh

Education

Level 3 Chartered Institute of Housing or equivalent experience

Job description

Income Officer

Are you confident, compassionate, and driven to make a difference? This is your chance to play a vital role in helping residents sustain their homes and build stronger communities.

Here at North Wales Housing, we make a difference to people’s lives every day. If you’re committed to helping us achieve this, we’ll make sure we make a positive difference to your life too. Let’s work together to build on 50 years of providing quality homes across North Wales, investing into communities and supporting those facing homelessness.

Our team of around 230 individuals mean a lot to us, too. We’re proud to say that we’re a Gold Standard Investors in People employer, testament to our desire to care for our colleagues. Our People Strategy focuses on creating an environment where our people are proud to work at a place they want to be, supported to achieve their potential, give their best, and feel valued for their contribution.

The Package

• Permanent contract
• 35 hours per week, Monday to Friday
• Salary of £33,332 per annum
• Minimum of 25 days annual leave plus bank holidays (pro rata)
• Benefits platform with savings on groceries, high‑street shopping, new tech, holidays etc.
• Further studies support and career development opportunities
• Employee health assistance and Annual Leave purchase scheme
• Enhanced maternity and paternity pay
• Generous contributory pension scheme

The Role – Income Officer

As an Income Officer, you’ll thrive in a fast‑paced, people‑focused environment, where your problem‑solving skills and ability to communicate clearly will make a real impact every day. If you’re resilient, proactive, and passionate about supporting others while ensuring fairness, we want to hear from you!

Your skills can change lives - step into a role where precision meets purpose and help us keep communities thriving.

Our Requirements – Income Officer

• Level 3 Chartered Institute of Housing or equivalent experience
• Understanding of legislative and regulatory requirements for rental income
• Understanding of arrears recovery and Court procedures
• Demonstrable experience of working in an office environment
• Demonstrable experience of case management
• Developed problem solving skills
• Ability to work efficiently and to deadlines
• Ability to work flexible hours if required
• Full UK driving licence and access to own transport
• Confident to converse in Welsh when required

At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You must be willing for a Basic DBS disclosure to be undertaken by our organisation.

Equal Opportunities

North Wales Housing is an equal opportunities organisation who particularly welcome applications from candidates from diverse backgrounds. All Black, Asian and ethnic minority candidates, as well as disabled applicants who meet our essential criteria will be guaranteed an interview.

How to Apply

North Wales Housing website - All applications for the role are to be submitted online, and strictly no agency calls or agency CV submissions. Please complete the application form via the Apply button.