Incident Response Project Manager

Abacus Group LLC; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A technology solutions company is seeking an Incident Response Project Manager to lead client-facing projects within their Incident Response team. The role focuses on managing technical projects, ensuring quality deliverables, and optimizing client satisfaction. The ideal candidate should have a degree in a relevant field, PMP certification, and significant experience in IT project management, along with excellent communication skills. A supportive benefits package is offered.

Benefits

Generous annual leave

Gym discount

Life insurance

Comprehensive travel insurance

Confidential well-being support

Competitive compensation

Contributory pension scheme

Company events

Private medical insurance

Private dental insurance

Qualifications

• At least 5 years of experience delivering IT waterfall projects.
• Experience with systems and virtualization in enterprise infrastructures.
• A reliable remote working setup.

Responsibilities

• Coordinate technical projects from inception to completion.
• Monitor and summarize project progress to stakeholders.
• Participate in on-call rotation for incident response.

Skills

Project Management

Organizational skills

Technical problem solving

Verbal communication

Written communication

Education

Four-year degree in a relevant field

PMP certification

Job description

Job Summary:
As our Incident Response Project Manager, you will be primarily dedicated to external, client-facing projects within our Incident Response team. You will be the driving force behind successful, thorough, and robust project deliverables that result in progressive change and secure enhancements to our client's technical environments.

As the primary face of the team on client calls, you will field questions, establish trust, and set precedent as the go-to person for all incident-related matters. You will be tasked with understanding the current state of an incident, establishing ownership of the overall direction of containment and recovery, and ensuring all parties are aligned with the verticals defined.

Constantly in sync with the primary lead engineer leading containment and recovery strategies and delivering agreed-upon strategic initiatives to all parties, you will work as part of a dynamic, flexing team - ready to respond at a moment's notice mapping into your team's on-call rotation. This position will report directly to our Director of Incident Response PMO.

Responsibilities:

• Project Management: Coordinates multiple, external technical projects from inception to completion, following established core processes, project templates, and methodologies.
• Outlines goals, strategy, and execution with Abacus's engineers, assists in the initial triage and establishment of access for project kick-off, and drives team's development of project proposals and scope documentation.
• Monitors and summarizes progress of project(s) to stakeholders, including Company Leadership, Finance, Client Contacts, and IR Partners.
• Sets and conducts status meetings with client contacts, keeping them informed of progress and setting proper expectations.
• Participates in incident response on-call rotation for incoming IR projects, identifies and understands when it is necessary to escalate issues to higher-level resources, and addresses billing disputes, overruns, and customer service issues with meaningful resolutions.

Problem Solving:

• Becomes an active part of project teams solving technical or business roadblocks until a resolution is reached and the outcome is personally verified.
• Perseveres in making sound judgment calls when lacking one or more desired resources or data points, and challenges technical or business requirements ensuring that we deliver the right solution, at the right price, at the right time.

Metrics Measuring Success:

• Maintains billable utilization targets, ensures all mandatory reports are generated and updated daily, and meets or exceeds deadlines for all assigned projects.
• Keeps projects profitable while not skimping on quality, leverages cost variance and schedule variance formulas to measure project success, and contributes to the team's attainment of high customer satisfaction scores on project delivery.

Following Process:

• Follows Abacus's project process to execute project deliverables, and follows Abacus's Change Management Process to perform approved changes in client environments.
• Communicates internally and (as directed) externally to provide timely information regarding project status, promised follow-ups, and requested feedback on a detailed and professional basis.

Skills and Experience:

• You're a knowledge seeker with a four-year degree in a relevant field, working towards or having obtained your PMP certification, and at least 5 years of experience delivering IT waterfall projects working with systems and virtualization with exposure to enterprise infrastructures.
• You have a tried-and-true organizational system to keep yourself (and others) on task while ensuring exceptional quality, and possess a winning combination of superb writing skills and highly refined verbal communication skills.
• You have an approach to working hours that is more adaptable than the traditional '9-to-5', and are ready to be an effective remote worker with a dedicated, private space for a home office with a private internet connection with at least 50MBPS bandwidth.

Desired Personality Traits:

• A Mythical Character: You aren't alarmed when someone expects you to be a hero, and pride yourself on frequently delivering big just when all hope seems lost.
• The Devil is in the Details: You have an angelic ability to sort through chaos and make order, with thorough documentation and status updates capturing and conveying every facet of each project.
• Corporate Usain Bolt: You're capable of moving rapidly from task to task without getting rattled, with a clear desk, empty email inbox, and well-organized workspace.
• A Combo Meal: Your style is winningly ambidextrous, with a loyal teammate who never falters on your commitment to seeing others thrive, and will fight back and advocate for the best marriage of client desires and superb delivery.
• Emotionally Mature: You're calm under pressure, encourage respectful dialog, and understand that communication is the balm that can soothe the sting of conflict.

The benefits package consists of:

• Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
• Gym discount
• Life insurance
• Comprehensive travel insurance for you and your family in line with scheme rules
• Confidential well-being and counselling support
• Competitive Compensation
• Contributory pension scheme
• Company events
• Private Medical and Dental Insurance