Inbound Sales Advisor

Morson Talent; England; On-site; GBP 23,000 - 27,000; Full time

Job summary

A dynamic staffing agency in Northampton is seeking an enthusiastic Inbound Sales Agent. You will be the first point of contact for customers purchasing travel insurance, helping them find suitable policies while ensuring they feel supported. Strong communication skills are a must, along with prior sales experience. This role offers competitive compensation, ongoing training, and a supportive team culture.

Benefits

Competitive salary + commission structure

Ongoing professional development

Supportive team culture

Opportunities for career progression

Qualifications

• Previous sales experience, ideally in a targeted or call centre environment.
• Detail-oriented, especially with sensitive customer information.
• A customer-centric approach required.

Responsibilities

• Handle inbound customer enquiries professionally.
• Build rapport with customers.
• Guide customers through policy options.
• Identify cross-sell and upsell opportunities.
• Ensure compliance with FCA regulations.
• Meet personal and team targets.
• Engage in ongoing professional development.

Skills

Strong communication skills

Sales experience

Resilience and adaptability

Attention to detail

Team player

Confidence with IT systems

Patience and empathy

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Inbound Sales Agent

Location: Northampton

Salary: £24,900 + commission + benefits

Are you a people person with a flair for sales and customer service? Do you enjoy building relationships, solving problems, and helping customers find the right solution for their needs? If so, this could be the role for you.

We re looking for enthusiastic Inbound Sales Agents to join a growing, customer-focused team. You ll be the first point of contact for customers looking to purchase or renew their travel insurance, making every interaction count and ensuring they feel supported and valued.

What you ll be doing

• Handling inbound customer enquiries with warmth and professionalism
• Building rapport through genuine conversations and understanding customer needs
• Guiding customers through their options to find the right policy for them
• Identifying opportunities to add value through cross-sell and upsell conversations
• Following structured call flows and FCA regulations to ensure compliance
• Consistently meeting personal and team targets while keeping the customer at the heart of everything you do
• Developing your knowledge and skills with ongoing professional development (15 hours CPD per year)

What we re looking for

• Strong communication skills you can explain things clearly, listen actively, and connect with people
• Previous sales experience, ideally in a targeted or call centre environment
• Resilience and adaptability you re comfortable working in a fast-paced, changing environment
• Attention to detail and accuracy, especially when dealing with sensitive customer information
• A team player who supports colleagues and shares knowledge
• Confidence with IT systems (Word, Excel, Outlook)
• Patience and empathy our customers range from their 50s to late 80s, so taking time to understand their needs is essential

Why you ll love it here

This is more than just a sales role it s about making a positive difference to customers lives. You ll be supported with great training, ongoing coaching, and the chance to develop your career in a business that truly lives by its values:

• Better Together one team, working towards shared success
• Keep It Real inclusive, open-minded, and transparent
• Dare to be Different ambitious, innovative, and never settling for mediocrity
• Do the Right Thing accountable, caring, and committed to promises

What s in it for you

• Competitive salary + commission structure
• Ongoing professional development
• Supportive team culture where your contribution really matters
• Opportunity to progress your career in a growing business

If you re motivated by sales, passionate about customer service, and want to join a team that values positivity and collaboration, we d love to hear from you.