Inbound Customer Service Advisor (Temp)

Gap Personnel; Ipswich; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Advisor for a temporary, ongoing role based in Ipswich. Candidates must possess excellent communication skills and the ability to work well under pressure. Responsibilities include handling customer inquiries via multiple channels, processing orders accurately, and providing outstanding support. Full training is offered, and a generous staff discount is available. Interested individuals should send their CV to [e-mail].

Benefits

Free tea & coffee

Generous staff discount

On-site canteen

Large car park

Qualifications

• Previous Customer Service experience within a face‑to‑face or office environment is desirable.
• Flexibility to work in different areas of the department is required.
• Interest in gardening is not essential but would be an advantage.

Responsibilities

• Handle inbound customer contact via telephone, email, and social media.
• Process orders with accuracy and attention to detail.
• Deliver effective solutions to customer queries and concerns.
• Introduce customers to special offers and activate discounts.

Skills

Excellent written and verbal communication skills

Ability to handle objections

Work well under pressure

Education

Grade C or above in Maths and English

Tools

Microsoft AX2012

Job description

A leading recruitment agency is seeking a Customer Service Advisor for a temporary, ongoing role based in Ipswich. Candidates must possess excellent communication skills and the ability to work well under pressure. Responsibilities include handling customer inquiries via multiple channels, processing orders accurately, and providing outstanding support. Full training is offered, and a generous staff discount is available. Interested individuals should send their CV to [e-mail].