Inbound Banking Care Specialist — Customer Support

Barclays UK; Northampton; On-site; GBP 28,000; Full time

Job summary

A leading financial services provider in Northampton is seeking a Specialist Customer Care Advisor to provide exceptional service to Business Banking customers. This role involves resolving complex cases and managing customer inquiries across various channels. Ideal candidates will have previous experience in telephony-based customer service and a customer-centric approach. Competitive salary of £27,500 per annum offered.

Qualifications

• Experience managing and resolving customer disputes.
• Ability to work under pressure while maintaining accuracy.
• Experience in Financial Services is a plus.

Responsibilities

• Provide exceptional customer service through various channels.
• Resolve complex customer needs and inquiries.
• Collaborate with teams to streamline customer care.
• Identify areas for process improvement in customer care.

Skills

Previous experience in a telephony-based customer service role

Customer-Centric Approach

Computer literacy

Exceptional time and diary management

Job description

A leading financial services provider in Northampton is seeking a Specialist Customer Care Advisor to provide exceptional service to Business Banking customers. This role involves resolving complex cases and managing customer inquiries across various channels. Ideal candidates will have previous experience in telephony-based customer service and a customer-centric approach. Competitive salary of £27,500 per annum offered.