In-Branch Customer Experience Specialist

HSBC Group; Poltimore; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading global bank in the UK is seeking a Customer Service Representative to provide exceptional service, engage with customers face-to-face, and support their banking needs. The ideal candidate will have outstanding communication skills and a detail-oriented approach. This full-time position offers a starting salary of £24,000 and various benefits, including generous holiday, healthcare, and pension contributions. Join a diverse and inclusive team focused on providing outstanding customer experiences.

Benefits

Over six weeks' holiday, including bank and public holidays

Employee discounts through Perks@Work

Market-leading employer pension contribution

BUPA healthcare

Life assurance

Flexible benefits platform

Sharesave scheme

Qualifications

• Ability to handle customer inquiries effectively.
• Experience in delivering a personalized, friendly service.
• Comfortable working in a fast-paced environment.

Responsibilities

• Provide exceptional customer service face-to-face.
• Process diverse transactions with high accuracy.
• Educate customers on self-service devices and digital banking.

Skills

Excellent communication skills

Attention to detail

Resilience

Job description

A leading global bank in the UK is seeking a Customer Service Representative to provide exceptional service, engage with customers face-to-face, and support their banking needs. The ideal candidate will have outstanding communication skills and a detail-oriented approach. This full-time position offers a starting salary of £24,000 and various benefits, including generous holiday, healthcare, and pension contributions. Join a diverse and inclusive team focused on providing outstanding customer experiences.