Implementation Manager - EMEA

Pixaera; United Kingdom; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A forward-thinking tech company in the UK is seeking an Implementation Manager to lead client onboarding for their innovative solutions. The role requires exceptional problem-solving skills, tech-savviness, and the ability to manage multiple projects in a fast-paced environment. Candidates should have experience with SaaS solutions, strong communication skills, and a customer-focused approach. This position offers remote flexibility with in-person collaboration opportunities in Manchester or London, alongside generous company benefits.

Benefits

Fully remote setup with biannual meetups

All necessary equipment provided

25 days vacation + public holidays

Competitive stock options

Qualifications

• Proven experience leading or supporting the onboarding and project delivery of complex SaaS solutions.
• Exceptional attention to detail managing high-priority implementation projects.
• Desire to help a startup scale from seed to IPO in a fast-paced environment.
• Experience leading meetings with senior stakeholders to drive outcomes.
• Comfortable learning new technologies including AI and VR.
• Proactive troubleshooting approach.
• Experience in Learning & Development is beneficial but not essential.

Responsibilities

• Execute the full client onboarding process from deal closing to go-live.
• Develop implementation plans aligning with client expectations.
• Coordinate with client IT and teams to navigate technical hurdles.
• Build strategic relationships with client leads during implementation.
• Support pilots and trials showcasing the company's value.
• Provide first line of support during implementation, solving issues.

Skills

Onboarding and project delivery of SaaS solutions

Attention to detail

Communication with senior stakeholders

Problem-solving skills

Tech-savvy

Customer-focused

Quality and user experience obsession

Adaptability

Job description

At Pixaera, we’re a passionate team of builders who are dedicated to delivering solutions that empower people. Today, we’re leveraging Ai and gamification to build a vertical platform that is centered around improving the safety readiness of frontline workers in any high risk industry. If you are a doer who thrives in a dynamic, mission-focused environment, join us!

Who are we?

We’re a passionate team of builders who are dedicated to delivering solutions that empower people. Today, we’re leveraging AI and gamification to build a vertical platform that is centered around improving the safety readiness of frontline workers in any high risk industry. If you are a doer who thrives in a dynamic, mission-focused environment, join us!

Who are we looking for?

As an Implementation Manager, you will sit at the critical intersection of Sales and Customer Success, serving as the primary lead for a client’s transition from signing the contract through to go-live.

Your mission is to own the technical and operational rollout, ensuring that our immersive training solutions are seamlessly integrated into our clients' ecosystems. You will be the architect of the onboarding journey, coordinating internal resources and client stakeholders to accelerate time-to-value and drive early adoption.

The role will sit within the Customer Success team, with the right candidate having the progression opportunity to lead and grow the implementation team.

Key responsibilities:

• End-to-End Ownership

  • Execute the full client onboarding process for multiple clients simultaneously, taking ownership of the projects from the moment a deal closes through to a successful go-live.

• Project Planning

  • Develop detailed implementation plans that align with client expectations, ensuring all milestones are tracked and met.

• Technical Integration

  • Coordinate with client IT, Safety, and Learning teams to navigate technical hurdles, security reviews, and platform integrations. Including VR hardware/setup support where required.

• Tailored Enablement & Training Workshops

  • Develop instructional materials, user guides, and reporting frameworks tailored to the client’s specific deployment needs.

• Stakeholder Management

  • Build strategic, long-lasting relationships with key client leads, serving as their trusted advisor during the high-stakes implementation phase.

• Pre-Sale & Pilot Support

  • Work closely with Account Executives to support pilots and trials, showcasing Pixaera’s value to prospective high-value clients.

• Support and Issue Resolution

  • Act as the first line of support during implementation, applying incredible problem-solving skills to remove any friction that slows down adoption.

• Cross Functional Collaboration

  • Work closely with the Product and Content teams to translate client requirements into actionable feedback, helping shape the future of the Pixaera platform.

Who are you?

A successful candidate will have the following skillsets and experience:

• Proven experience leading or supporting the onboarding and project delivery of complex SaaS solutions.

• Exceptional attention to detail with the ability to manage multiple high-priority implementation projects simultaneously.

• A desire to help a startup scale from seed to IPO, thriving in a fast-paced, high-growth environment.

• Experience leading meetings with senior stakeholders (IT, Safety, and HR) and driving project outcomes through clear communication.

• Naturally tech-savvy and comfortable learning new technologies, including AI, VR/hardware and LMS integrations.

• A proactive approach to troubleshooting; no problem is too big or too small to tackle for our clients.

• Experience in the Learning & Development or LMS space is highly beneficial, but not essential

What you must be:

• Passionately customer-focused, always aiming to understand and meet their needs.

• Obsessive about quality and user experience, striving for excellence in everything you do.

• A team player, valuing collaboration and open communication.

• Adaptable and resilient, ready to face the dynamic challenges of a start-up environment.

• Willing to travel to customer sites as required

• Be based in London or Manchester

• We are a remote first company, however in person collaboration will be required at our hubs in Manchester.

How do we support and benefit our employees?

• Fully remote set-up, with 2x company-wide meetups per year to meet and bond with your colleagues.

• All the equipment you need to succeed provided by Pixaera.

• 25 days of company vacation allowance per year in addition to local public holidays. If there is a public holiday that you would rather work, let us know and you can swap it for another day in lieu.

• Competitive stock options.

At Pixaera, we’re committed to building a workplace where everyone feels respected, supported, and empowered to thrive. We believe that diverse perspectives fuel creativity and innovation, which is why we celebrate individuality and foster an environment of inclusion and belonging.

We’re proud to be an equal opportunity employer — discrimination of any kind has no place here. No matter your background, identity, or lived experience, you’re welcome at Pixaera.