Implementation Director - Short-term secondment - role 1 of 3

OLIVER Agency; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A marketing solutions firm in London is seeking an Implementation Director for a 6-month FTC. This pivotal role involves leading the execution of implementation projects, optimizing processes, and fostering strong internal and client relationships. The ideal candidate must possess extensive experience in managing complex projects, exceptional leadership skills, and a strategic focus on client satisfaction. This position is crucial for ensuring successful delivery while adhering to scope, time, and budget requirements.

Qualifications

• Extensive experience in implementation management with a record of delivering successful, complex projects.
• Strong leadership and team management skills, with experience supervising Implementation Managers.
• Exceptional relationship-building skills with a strategic focus on client satisfaction.

Responsibilities

• Lead and drive successful execution of implementation projects.
• Optimize processes within the Implementation framework and ensure best practices.
• Own and cultivate senior internal and client relationships.

Skills

Implementation management

Leadership and team management

Client relationship building

Problem-solving

Communication skills

Organizational skills

Project management tools

Job description

Implementation Director - Short-term secondment - role 1 of 3

London, England, United Kingdom

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision‑making, empowering our teams to produce innovative and impactful results.

Role: Implementation Director (6 Month FTC)

Location: London, England, United Kingdom

About the role:

As the Implementation Director, you will play a pivotal role in leading and driving the successful execution of implementation projects. You will be tasked with optimizing processes within our Implementation framework and ensuring best practices are upheld across the organization and set up for any new client. This position requires a dynamic leader adept at managing complex workflows and fostering strong client and internal relationships.

What you will be doing:

• Proactivelyidentifyopportunities to improve Implementation processes and take initiative to implement enhancements.
• Challenge colleagues to push for best practice solutions across people, processes, and tools, driving continuous improvement.
• Own the risk assessment process for implementations, ensuring potential issues areidentified and mitigated effectively.
• Act as escalation support for medium‑sized implementations managed by yourself or an Implementation Manager, providing guidance and strategic input.
• Own and cultivate senior internal and client relationships, ensuring both parties’ needs and expectations are met.
• Lead key internal and client‑facing kick‑off meetings to set the stage for project success.
• Line manage Implementation Managers, ensuring effective leadership and development within the team.
• Accountable for the successful delivery of medium and large, complex implementations, meeting scope, time, and budget requirements.
• Provide innovative solutions to internal resourcing challenges to ensure timely delivery by project teams.
• Be accountable for the successful training and onboarding of new team members, ensuring they are well‑prepared to contribute to the organization.
• Build and maintain comprehensive implementation plans, aligned with client expectations and company objectives. Inclusive of key milestone dates and dependencies.
• Lead regular client status meetings to maintain transparency and ensure alignment throughout the project lifecycle.
• Serve as the subject matter expert on actions and best practices within the Implementation framework.
• Manage timesheet compliance escalations, ensuring timely resolution and adherence to company policies.

What you need to be great in this role:

• Extensive experience in implementation management with a record of delivering successful, complex projects.
• Strong leadership and team management skills, with experience supervising Implementation Managers.
• Exceptional relationship‑building skills with a strategic focus on client satisfaction.
• Outstanding problem‑solving abilities and a proactive approach to resource management.
• Excellent communication, organizational, and multitasking skills.
• Experience with project management software/tools

Our values shape everything we do:

Be Imaginative to push the boundaries of what’s possible

Be always learningand listening to understand

Be actively pro‑inclusive and anti‑racist across our community, clients and creations

OLIVER, a part of the Brandtech Group, is an equal‑opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science‑based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.