Implementation Consultant

Civica UK Ltd; Leeds; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading software provider in the UK is looking for an Implementation Consultant to manage the delivery of solutions for public sector clients. The ideal candidate will have experience in software implementation, excellent communication and customer service skills, and a proactive attitude. This role offers a chance to make a real difference in public services, with benefits including generous annual leave and private medical insurance.

Benefits

25 Days Annual Leave + bank holidays

Up to 3 extra days off for volunteering

5% employer matched pension contributions

Life Assurance – 4x salary

Private Medical Insurance

Critical Illness Cover – £25,000 lump sum

Health Cash Plan

Qualifications

• Recent experience within a software implementation role for a software house or in Local Government.
• Ability to manage implementation problems and escalate as appropriate.
• Prepared to travel throughout the UK and Ireland.

Responsibilities

• Provide Professional Consultancy Services for Revenues and Benefits Products to customers.
• Implement and configure Civica software following guidelines.
• Conduct training in remote and classroom settings.

Skills

Excellent communication skills

Customer service skills

Good presentation skills

Time management

Commercial awareness

Ability to gather and define requirements

Positive and proactive attitude

Tools

Microsoft Office

Job description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

Why you will love this opportunity as an Implementation Consultant at Civica

The Implementation Consultant will develop an in-depth working knowledge of the Revenues and Benefits OpenRevenues solutions and associated service packages. The successful candidate will play a pivotal part in ensuring implementations are delivered successfully on time and on budget, and to a high level of customer satisfaction.

The candidate's knowledge and experience will help ensure that Civica is recognised as the leading supplier in the marketplace. The Implementation Consultant will achieve this through positivity, action, professionalism, customer service, and industry knowledge.

What you will do to be successful in this role

Key responsibilities

• Provide all aspects of Professional Consultancy Services for Revenues and Benefits Products to Civica customers
• Provide Training on Civica Products to customers; including Delivery quality seminars to large customer groups.
• To implement and configure Civica software following Civica project documentation, implementation guidelines and quality standards.
• Identify opportunities to provide additional products and services
• Testing and due diligence during implementations & upgrades
• To produce and maintain documentation to high standards for internal and customer use, including user literature and configuration documentation
• To communicate effectively with customers in advance of agreed tasks, provide progress updates during and upon completion, highlight issues, and recommend follow-on actions.
• Customisation of software instances with the use of in-house customisation language.
• Provide training in a remote and/or classroom and one to one formats
• Work with Customers to support User Acceptance Testing (UAT) of solutions delivered in projects, providing triage and issue resolution where possible and raising enhancements and defects with Product Teams
• Liaise with the Civica project manager and account managers
• Provide regular internal progress reports
• Manage implementation problems, escalating as appropriate
• Commercial acumen to manage deliverables to agreed scope and identify any activities/services over & above that contracted for
• Recent experience within a software implementation role for a software house or within the Local Government sector
• Good commercial awareness
• Ability to gather and define requirements, including documentation and appropriate customer sign-off
• Good presentation skills
• Excellent communication skills, both written and verbal
• Ability to take ownership of problems and see them to resolution
• Good under pressure
• Prepared to travel throughout the UK and Ireland
• Positive, Proactive & self-motivated
• A clean driving license
• Good customer service skills and ability to deal with customer queries and complaints
• Time management skills with the ability to work with minimum supervision
• Experience in any of the following; Council Tax, Business Rates Administration, Housing Benefit, Council Tax Reduction (CTR)
• Ability to develop self and team members consultancy capabilities, through internal training and mentoring.
• Experienced in all Microsoft Office products

We Want You to Bring Your Whole Self to Work

There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. Here's what you can expect:

Time Off & Work-Life Balance

• 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
• Days of Difference – Up to 3 extra days off for volunteering.

Financial Well-being & Security

• Pension Contributions – 5% employer match to support your future.
• Income Protection – Up to 75% salary cover for long-term illness.
• Life Assurance – 4x salary tax-free lump sum.
• Critical Illness Cover – £25,000 lump sum (extendable to dependents).

Health & Perks

• Private Medical Insurance – Fast access to private healthcare.
• Health Cash Plan – Claim back physio, therapies & more.
• Dental Insurance – Cover for routine & emergency care.
• Affinity Groups – Join employee-led communities.
• Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.