Impactful SQL Support Analyst for Clinical Apps

System C; Queen's Island; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading health tech company in Northern Ireland seeks a SQL Support Analyst to provide support to service desks for clinical products. The successful candidate will manage customer issues through JIRA, troubleshoot incidents related to Microsoft SQL, and ensure that technical documentation is maintained. Strong communication skills and a knowledge of ITIL framework are essential. A passion for software applications and the ability to work with various teams are also required. This role will contribute to enhancing customer satisfaction through effective problem-solving.

Qualifications

• Provide support for software applications and manage incidents.
• Handle SQL database operations and troubleshoot issues.
• Communicate effectively with technical and non-technical users.

Responsibilities

• Manage customer issues using JIRA ITSM tool.
• Investigate incidents related to products, using Microsoft SQL.
• Ensure technical documentation is current and accurate.
• Participate in the out-of-hours on-call rota.

Skills

Remote support for software applications

Triage and troubleshoot application-related tickets

Knowledge of JSON/XML payloads for APIs

Microsoft SQL Database Administration

Web Services and technology such as IIS

Technical operations and troubleshooting

Strong written & verbal communication

Customer relationship skills

Education

ITIL Foundation qualification or experience

Tools

JIRA

Confluence

Job description

A leading health tech company in Northern Ireland seeks a SQL Support Analyst to provide support to service desks for clinical products. The successful candidate will manage customer issues through JIRA, troubleshoot incidents related to Microsoft SQL, and ensure that technical documentation is maintained. Strong communication skills and a knowledge of ITIL framework are essential. A passion for software applications and the ability to work with various teams are also required. This role will contribute to enhancing customer satisfaction through effective problem-solving.