Impactful Customer Experience Specialist

Story Terrace Inc.; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology startup in Greater London is seeking a Customer Support Specialist to enhance user experience. In this role, you'll resolve customer inquiries, improve workflows, and ensure users effectively navigate the platform. The ideal candidate has strong communication skills, enjoys helping others, and can work independently in a fast-paced environment. This position offers opportunities for growth within a supportive team.

Benefits

Growth opportunities

High-ownership team environment

Use of advanced tools like AI chatbots

Qualifications

• Enjoy working with people and helping them succeed.
• Ability to communicate clearly and calmly in writing and verbally.
• Confident working independently with a proactive attitude.
• Stay composed under pressure and address issues constructively.
• Think in systems and resolve problems at their root.

Responsibilities

• Respond to support requests with clarity and care.
• Guide users through workflows and resolve issues.
• Improve metrics like CSAT, response, and resolution times.
• Identify bugs and suggest improvements.
• Assist customers in adopting new features.

Skills

Clear communication skills

Proactive mindset

Problem-solving

Interpersonal skills

Tools

Intercom

Analytics platforms

Customer insight software

Job description

A technology startup in Greater London is seeking a Customer Support Specialist to enhance user experience. In this role, you'll resolve customer inquiries, improve workflows, and ensure users effectively navigate the platform. The ideal candidate has strong communication skills, enjoys helping others, and can work independently in a fast-paced environment. This position offers opportunities for growth within a supportive team.