ICT Technician - Bristol

eTeach UK Limited; Bristol; On-site; GBP 28,000 - 31,000; Full time

Job summary

An educational organisation seeks a dedicated ICT Technician to support the IT infrastructure at their Bristol academy. The role involves providing technical support, maintaining ICT systems, and ensuring efficient helpdesk operations. Candidates should possess recognized ICT qualifications and a strong understanding of software and hardware. This position offers a competitive salary and numerous benefits, including generous leave and a robust pension plan.

Benefits

Collaborative working

Employee Assistance Program (EAP)

Cycle to work program

Generous pension plan

31 days annual leave plus Bank Holidays

Qualifications

• Recognised ICT qualification or equivalent demonstrable experience.
• Maths & English GCSEs grades 4-9 (A-C) - Desirable.
• Knowledge of software and hardware e.g., Microsoft Office, networking software, modems, internet, etc.

Responsibilities

• Operate the ICT Helpdesk effectively and resolve calls within agreed timescales.
• Provide support for ICT queries and escalate to third-party suppliers when necessary.
• Assist with the maintenance of ICT hardware and equipment.

Skills

Technical proficiency

Problem-solving abilities

Knowledge of software and hardware

Ability to look outside for innovations

Education

Recognised ICT qualification or equivalent experience

Maths & English GCSEs grades 4-9 (A-C)

Job description

Overview

Job Title: ICT Technician

We think big: lead the way in Opening Minds, Opening Doors! We are excited to welcome a dedicated and passionate IT professional to join our Bristol team and contribute to the success of our forward-thinking multi-academy trust. Our teams support academies across England and make a difference to children’s educational experience.

The Role

The ICT Technician is a pivotal role that encompasses a broad spectrum of responsibilities related to the school’s IT infrastructure. This role requires technical proficiency, strong problem-solving abilities, and a commitment to delivering outstanding service and support to all users. The purpose of this role is to assist in delivering reliable and efficient ICT systems and provide comprehensive ICT support for Academy staff and students.

Responsibilities

• Operate the ICT Helpdesk effectively and respond to/resolve calls within agreed timescales.
• Provide support for ICT queries with escalation to third party suppliers when necessary.
• Assist with the maintenance of ICT hardware and equipment to the required levels including repair where appropriate.
• Maintain the detailed inventory and asset register for all hardware, software, cabling, consumables and system diagrams.

Qualifications and Skills

• Recognised ICT qualification or equivalent demonstrable experience.
• Maths & English GCSEs grades 4-9 (A-C) - Desirable.
• Knowledge of software and hardware e.g., Microsoft Office, networking software, modems, internet, etc.
• Ability to ‘look outside’ – to continually learn about innovations in your field, new ways of doing things, and bring that learning into your work.
• Understand how you are part of your immediate team but also a wider organisational team, working towards our mission.

Pay

Pay scale: SCP12 - SCP16 - £28,598.00 - £30,518.00

About E-ACT and Our Vision

What are we about? Strategic Vision: Our Opening Minds, Opening Doors (OMOD) strategy aims to create conditions for children, young people and staff to thrive. Outstanding Leadership, Inclusive Excellence, System Leadership, and National Collaboration guide our work and collaboration across the trust and beyond.

Benefits

• Collaborative Working: Value teamwork and shared knowledge.
• Support System of 38 Academies: Access a dedicated support network with opportunities for growth.
• Employee Assistance Program (EAP): Confidential counselling services.
• Cycle to Work: Cycle-to-work programme.
• Generous Pension: Robust pension plan.
• Holiday Entitlement: 31 days annual leave plus statutory Bank Holidays.

How to Apply

How to apply: Simply click on the application link. Please read the supporting documentation carefully before completing and returning the application and equal opportunities form.

E-ACT is committed to safeguarding and promoting the welfare of vulnerable adults, and all appointments are subject to enhanced Disclosure & Barring Service (DBS) checks and satisfactory references. We are committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections of the community.