ICT Technician

Jobsgopublic; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dynamic technology organization in the United Kingdom is seeking an ICT Technician to support and maintain ICT infrastructure. The ideal candidate will possess strong troubleshooting skills and experience with Windows operating systems and Microsoft 365. This role offers a competitive salary, opportunities for professional development, and additional benefits such as subsidised gym membership and a local government pension scheme.

Benefits

Competitive salary

24 days annual leave

Local government pension scheme

Subsidised gym membership

Heavily subsidised car parking

Qualifications

• Strong troubleshooting skills and a logical problem-solving approach.
• Experience with Windows operating systems and Microsoft 365.
• Excellent communication skills with a customer-first mindset.

Responsibilities

• Provide first and second-line technical support for software, hardware, and basic network issues.
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Manage user accounts, permissions, and access according to policies.

Skills

Troubleshooting skills

Customer communication

Experience with Microsoft 365

Basic networking

Tools

Windows operating systems

Microsoft Intune

Active Directory

Job description

About the Role:

We are seeking a proactive and customer-focused ICT Technician to join our dynamic team. This is an exciting opportunity to play a key role in supporting and maintaining our ICT infrastructure, ensuring staff have the tools and systems they need to deliver excellent services.

Key Responsibilities:

• Provide first and second-line technical support for software, hardware, and basic network issues.
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Manage user accounts, permissions, and access in line with organisational policies.
• Assist with onboarding new staff by creating relevant accounts, ensuring they have the right equipment, and delivering basic training.
• Maintain accurate records of assets and support requests using our IT service management system.
• Collaborate with colleagues to deliver ICT projects and drive continuous improvements.

What We’re Looking For:

• Strong troubleshooting skills and a logical approach to problem-solving.
• Experience with Windows operating systems, Microsoft 365, and basic networking.
• Excellent communication skills with a customer-first mindset.
• Ability to prioritise tasks and work effectively under pressure.
• A commitment to learning and adapting to new technologies and applications.

Desirable:

• Knowledge of Active Directory.
• Exposure to Microsoft Intune, Windows Server, Citrix, and hybrid environments.

Why Join Us?

• Work in a supportive team environment with opportunities for professional development.
• As a small team, you will gain exposure to all elements of ICT—from infrastructure and networking to end-user support and project delivery.
• Be part of an organisation undergoing an exciting transformation to modern technology.

In return you will benefit from a competitive salary, 24 days annual leave (rising to 29 days after 5 years service), entitlement to join the local government pension scheme, subsidised gym membership and heavily subsidised car parking.