ICT SUPPORT TECHNICIAN

Searchability (UK) Ltd; Newark on Trent; On-site; GBP 23,000 - 28,000; Full time

Job summary

A public sector organisation seeks an ICT 1st Line Support Technician to provide first-line technical support across multiple sites in Newark. This role involves troubleshooting hardware/software and technical support for users, supported by training for an ITIL Level 3 qualification. Key responsibilities include maintaining ICT inventories and ensuring service compliance. Ideal candidates possess strong service desk experience and customer service skills, and must have a full UK driving licence for site travel.

Benefits

Local Government Pension Scheme

Generous annual leave

Flexi-time scheme

Funded health cash plan

Gym membership

Free onsite staff parking

Paid volunteering leave

Ongoing training and development

Qualifications

• Experience providing 1st line or service desk support.
• Knowledge of hardware and software troubleshooting.
• Strong customer service skills.

Responsibilities

• Act as the first point of contact for internal users.
• Assist with troubleshooting hardware and software issues.
• Ensure systems remain compliant with standards.

Skills

1st Line Support

Service Desk

Customer Service

Active Directory

Windows Operating Systems

Microsoft 365

Networking

Job description

ICT 1st LINE SUPPORT TECHNICIAN

Key Points

• Onsite role based in Newark – £28K
• Provide first‑line technical support to internal users across multiple sites
• Opportunity to gain an ITIL Level 3 qualification
• Mix of service desk work, hardware/software support and basic network/server monitoring
• Flexibility required for occasional out‑of‑hours work linked to major ICT projects

About the Client

We’re supporting a well-established, forward‑thinking public sector organisation with a strong people‑first culture. They pride themselves on delivering a high‑quality service to internal users and the wider community, with a real focus on employee wellbeing, development, and professional growth.

The organisation fosters a supportive and inclusive environment, with regular engagement initiatives, recognition programmes, and a culture built around collaboration and continuous improvement.

Benefits

• Local Government Pension Scheme (career average)
• Generous annual leave entitlement, increasing with service
• Flexi‑time scheme and family‑friendly policies
• Funded health cash plan and lifestyle benefits platform
• £10 per month gym membership at local facilities
• Free onsite staff parking (current arrangement under ongoing review)
• 1 day paid volunteering leave per year
• Ongoing training and development, including a funded ITIL Level 3 qualification

Role Overview

In this role, you’ll act as the first point of contact for internal users, providing an effective and efficient response to all service desk enquiries. You’ll assist with troubleshooting hardware and software issues, maintain ICT inventories, and ensure systems remain compliant with organisational and infrastructure standards.

You’ll support a broad range of technologies including servers, network routers, IP telephony systems and Contact Centre applications. A key part of the role will involve preparing daily backups, checking processing accuracy and investigating any failures. The position involves working across several sites, providing face‑to‑face support where needed and ensuring service levels are consistently met. Occasional out‑of‑hours work may be required to support major ICT project deployments.

Essential Skills

• Experience providing 1st line or service desk support
• Knowledge of hardware and software troubleshooting
• Understanding of Active Directory, Windows operating systems and Microsoft 365
• Basic awareness of networking, routers or server‑level monitoring
• Ability to follow ICT standards, policies and licensing requirements
• Strong customer service skills with the ability to handle sensitive matters professionally
• Full UK driving licence and access to a vehicle for travel between sites

Key Skills

• 1st Line Support, Service Desk, ICT Support, Desktop Support, Hardware, Software, Active Directory, Office 365, Networking, IP Telephony, Backup Management, Technical Support, Onsite Support, ITIL, Public Sector

To apply please email (url removed)