ICC Service Development Lead – Projects & Change

North West Ambulance Service NHS Trust; Horwich; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A regional emergency service provider is seeking a Service Development Officer to support project management across its Integrated Contact Centres. You will collaborate with stakeholders and project teams, ensuring projects meet strategic goals and are delivered effectively. A strong background in project management and excellent interpersonal skills are essential. This position offers the chance to impact healthcare delivery positively. The role is based in Horwich, with travel between contact centres expected.

Qualifications

• Excellent interpersonal skills, able to engage with all levels of hierarchy.
• Strong analytical and investigative skills.
• Ability to negotiate, persuade and manage conflict.

Responsibilities

• Support the planning and delivery of projects across ICCs.
• Assist in developing project management standards and tools.
• Produce high-quality reports and presentations for ICC meetings.

Skills

Interpersonal skills

Verbal and written communication

IT skills

Analytical skills

Negotiation skills

Education

Knowledge of project management disciplines

Tools

Visio

PowerPoint

Excel

SharePoint

Job description

A regional emergency service provider is seeking a Service Development Officer to support project management across its Integrated Contact Centres. You will collaborate with stakeholders and project teams, ensuring projects meet strategic goals and are delivered effectively. A strong background in project management and excellent interpersonal skills are essential. This position offers the chance to impact healthcare delivery positively. The role is based in Horwich, with travel between contact centres expected.