I.T Curriculum Specialist (Workshop Technician)

Hopwood Hall College; England; On-site; GBP 26,000 - 33,000; Full time

Job summary

An educational institution in the UK is seeking a technical support professional to assist learners and staff in practical IT sessions. The role involves preparing workshop materials, maintaining classroom equipment, and managing IT shop operations. Ideal candidates will have at least Level 3 computer qualifications and experience in troubleshooting hardware and software issues. The position offers a competitive salary between £26,555 and £32,818 per year.

Qualifications

• At least Level 3 computer qualifications or related discipline.
• Experience with 3D printing processes and basic machine maintenance.
• Ability to diagnose, troubleshoot and repair hardware/software faults.

Responsibilities

• Support learners and staff in workshop activities.
• Preparation of classroom and workshop materials.
• Organise daily operations in the IT shop.

Skills

3D printing processes

Troubleshooting hardware

Diagnosing software faults

Computer assembly and maintenance

Support for learners

Education

Level 3 computer qualifications

Tools

3D printers

Tinkercad

Fusion 360

Job description

Responsibilities

• Provide direct support to learners and staff engaged in workshop activities.
• Provide staff training on specific equipment and software programmes and act as a technical advisor to staff.
• Prepare classroom/workshop activities, ensuring all materials and equipment are prepared in readiness for practical IT sessions and the retrieval of such IT equipment and tools.
• Provide a storekeeping service and be responsible for the security of all IT equipment and tools.
• Maintain and repair specialist equipment to keep it in good working order and safe condition, assist with practical IT classes in demonstrations and support student project work, contribute to programme team development.
• Be flexible in supporting the department's requirements and cross‑college tasks.
• Be responsible for furniture, equipment and consumable goods used in relation to work.
• Preparation of open evenings setting up promotional stands and exhibition material.
• Repairing and maintaining classroom computers used for practical sessions.
• Regular planned maintenance and repairs of all classroom computers.
• Administration of budget within the computer maintenance and IT Shop.
• Organise and supervise the daily operations in the IT shop and provide direct support to learners and staff engaged in IT Shop activities.
• Support the development and use of 3D printing within the curriculum, including preparing and maintaining 3D printers, advising staff on suitable software and materials, and assisting learners with practical 3D design and printing tasks.
• Disposal of old and faulty hardware computer components.
• Cleaning of all equipment.
• Ensure continuous development and improvement of professional knowledge.
• Any other duties, of a similar level of responsibility, as may be required.

Essential Qualifications

• At least Level 3 computer qualifications or related discipline.

Desirable Criteria

• Level 4 or above or relevant professional technical qualification.
• 3 years relevant experience working within the computer environment / Technical Support.
• Ability to assemble and dismantle computers, install and upgrade operating systems/software.
• Diagnose, troubleshoot and repair hardware, software and networking faults.
• Experience with 3D printing processes including slicing software, filament management and basic machine maintenance.
• Ability to support learners with 3D design workflows using software such as Tinkercad, Fusion 360 or similar.
• Understanding of how 3D printing can enhance curriculum delivery through prototyping, modelling and practical project work.
• Good knowledge of computer components and hardware troubleshooting.
• Good knowledge of IT networking and server technologies (including web server).
• Good level of Microsoft applications particularly Excel, knowledge of software packages such as ProMonitor, goldmine and student record systems.

Salary

£26,555 – £32,818 per year.

Location: Hopwood Hall College – Permanent position.

To demonstrate skills, to instruct and support learners and staff in practical teaching workshops.