Hyundai Parts Advisor Apprentice

Drive Motor Retail Limited; West Carr; On-site; Full time

Job summary

A leading automotive retailer in the UK is seeking candidates for their Hyundai Apprenticeship Programme. This role involves working closely with customers, delivering excellent service, and meeting set goals. Candidates will gain recognised qualifications including Level 2 Customer Service. The role requires strong communication and organisational skills. Apprentices can expect a starting wage of £7.55 per hour, with potential earnings of £22k-£28k post-apprenticeship.

Qualifications

• Must achieve Level 2 Customer Service Practitioner apprenticeship standard.
• Must study for Level 2 maths and English if not already held.

Responsibilities

• Meet customer requirements and provide advice on parts and services.
• Deliver exceptional customer service efficiently.
• Handle incoming/outgoing calls and face-to-face transactions.

Skills

Communication skills

Attention to detail

IT skills

Organisation skills

Customer care skills

Problem-solving skills

Team working

Initiative

Patience

Education

GCSE in Maths and English (grade 3 or equivalent)

IMI Level 2 Certificate in Customer Service for the Automotive Industry

ATA Accreditation Customer Service Advisor

Job description

The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

Responsibilities

• Working with customers to meet their requirements and giving advice on additional parts and services
• Matching orders against stock items and sourcing parts, while offering competitive prices
• Working as a team and independently to reach set goals and KPIs
• Delivering fantastic customer service while remaining efficient and focused on your tasks
• Incoming and outgoing call handling, face‑to‑face transactions, and IT‑based communications
• Managing goods in and out
• Working with suppliers, placing orders or returns and processing paperwork accurately
• Working to a high level of customer service at all times, remaining courteous and polite to customers, using a range of questioning skills including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Using appropriate verbal and non‑verbal communication skills, along with summarising language during face‑to‑face communications, and/or
• Using appropriate communication skills, along with reinforcement techniques to confirm understanding during non‑facing customer interactions.
• Using an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Providing clear explanations and offering options to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Being able to organise yourself, prioritise your own workload, and meet deadlines.
• Demonstrating patience and calmness.
• Showing you understand the customer's point of view.
• Using appropriate sign‑posting or resolution to meet your customers’ needs and manage expectations.
• Maintaining informative communication during service recovery.

Training & Qualifications

Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard. They will also be required to study towards achieving Level 2 maths and English functional skills if they do not already hold equivalent qualifications.

• Nationally recognised qualifications
• IMI Level 2 Certificate in Customer Service for the Automotive Industry
• ATA Accreditation Customer Service Advisor
• Bespoke Hyundai certified training
• Regular in‑dealer review and assessment visitsFunctional skills if needed
• GCSE in Maths and English (grade 3 or equivalent)
• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem‑solving skills
• Administrative skills
• Logical thinking
• Team working
• Initiative
• Non‑judgemental attitude
• Patience

About the Role

At Hyundai, you'll be working within a fast‑paced, challenging environment, where you'll be encouraged to push boundaries and challenge convention. As a global automotive manufacturer and one of the fastest‑growing, you'll have the opportunity to work within an international business environment and grow with the company.

Drive operates 29 franchise outlets for Vauxhall, MG, Leapmotor, Hyundai, Citroën and Peugeot in the North East, South West, East Midlands, Yorkshire and the Humber, Hampshire and Suffolk areas, giving both a national presence to the group whilst supporting a local community spirit.

The candidate must be available to start as soon as possible and be able to travel to the workplace according to the working hours. The current National Minimum Wage (NMW) rate for apprentices is £7.55 per hour. This applies to 16‑to‑18‑year‑old apprentices and those aged over 18 in the first year of their apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training. Anyone under the age of 18 will only work a maximum of 40 hours per week. Any role which exceeds these hours in the advert will be amended accordingly to fall in line with the legislation. If the successful applicant is found prior to the closing date the vacancy may be withdrawn early. On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between £22k‑£28k.