Hybrid Temporary Housing Customer Service Specialist

Adecco; Braintree; Hybrid; GBP 10,000 - 40,000; Part time

Job summary

A recruitment agency is seeking a Customer Service Specialist for a temporary role in Braintree. The ideal candidate has strong problem-solving skills and will handle complaints in the housing sector. Responsibilities include managing complaints, engaging with customers, and collaborating with the team to improve service delivery. This role offers hybrid working options and competitive hourly pay at £18.53.

Benefits

Flexible Hybrid Working

Casual Fridays

Employee Discounts

Professional Development

Supportive Team Environment

Qualifications

• Must be enthusiastic about enhancing customer experiences.
• Experience in a customer service role preferred.

Responsibilities

• Adhere to the Housing Ombudsman's Complaint Handling Code.
• Engage with customers through surveys and social media.
• Collaborate with the Customer Experience Team.
• Oversee the complaints process from start to resolution.
• Craft high-quality response letters.
• Maintain accurate records of complaints and resolutions.
• Conduct interviews and surveys to gather feedback.
• Report on complaints and track Key Performance Indicators.

Skills

Problem-solving

Customer engagement

Complaint resolution

Communication skills

Job description

A recruitment agency is seeking a Customer Service Specialist for a temporary role in Braintree. The ideal candidate has strong problem-solving skills and will handle complaints in the housing sector. Responsibilities include managing complaints, engaging with customers, and collaborating with the team to improve service delivery. This role offers hybrid working options and competitive hourly pay at £18.53.