Hybrid Technical & Aftersales Advisor

Team First Recruitment; Frimley; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Team First Recruitment is recruiting for a Technical & Aftersales Advisor for a respected manufacturer in construction/building services. You will be the go-to person for technical support, product advice and aftersales enquiries, working with customers, installers and internal teams to resolve issues and ensure an excellent customer experience.

The role covers technical advice, aftersales management, issue investigation and coordination of replacements, returns and warranty.

Qualifications

• Customer-facing experience either face to face or on the phone.
• Ability to explain technical information clearly to customers.
• Background in construction products, HVAC, engineering or building services preferred.
• Organised, proactive and committed to delivering great customer service.

Responsibilities

• Provide technical advice and product support to customers and installers.
• Manage aftersales enquiries from initial contact through to resolution.
• Investigate technical issues and recommend solutions.
• Coordinate replacement products, returns and warranty-related queries.
• Build strong relationships with customers and distribution partners.

Skills

Customer facing

Tech explanation

Organised

Proactive

Job description

Team First Recruitment is recruiting for a Technical & Aftersales Advisor for a respected manufacturer in construction/building services. You will be the go-to person for technical support, product advice and aftersales enquiries, working with customers, installers and internal teams to resolve issues and ensure an excellent customer experience.

The role covers technical advice, aftersales management, issue investigation and coordination of replacements, returns and warranty.