Aftersales Growth Advisor

Kemp Recruitment Ltd; Winchester; On-site; GBP 26,000 - 34,000; Full time

Job summary

Kemp Recruitment Ltd. is seeking an Aftersales Advisor to support customers through ownership of their machinery, working with Service Managers and Parts teams to ensure a first-class aftersales experience.

You will use telematics, fleet data and CRM systems to anticipate needs and develop targeted aftersales solutions. The role emphasizes proactive customer care, identifying service opportunities and promoting fixed-price servicing, repairs and maintenance packages, while building strong

Qualifications

• Experience in agricultural machinery, automotive, plant or a similar industry.
• Strong knowledge of parts, servicing, warranties and aftersales products.
• Excellent communication, negotiation and relationship-building skills.
• A proactive, commercially focused approach.
• Good IT/CRM skills and strong organisation.
• A full, clean UK driving licence

Responsibilities

• Managing and developing customer accounts.
• Identifying service and sales opportunities.
• Working with Parts and Service Managers to develop targeted service and parts programmes.
• Promoting fixed-price servicing, repairs and maintenance packages.
• Building strong customer relationships and supporting aftersales growth.

Skills

Account management

Sales opportunity spotting

CRM proficiency

Negotiation

Relationship building

Organisation

Driving license

Tools

CRM software

Job description

Kemp Recruitment Ltd. is seeking an Aftersales Advisor to support customers through ownership of their machinery, working with Service Managers and Parts teams to ensure a first-class aftersales experience.

You will use telematics, fleet data and CRM systems to anticipate needs and develop targeted aftersales solutions. The role emphasizes proactive customer care, identifying service opportunities and promoting fixed-price servicing, repairs and maintenance packages, while building strong