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Perfect Placement UK Ltd; Waverley; On-site; GBP 24,000 - 40,000; Full time

Benefits offered by this job

Free Friday lunch

On-site parking

Modern office

Career development

Job summary

We are recruiting on behalf of an esteemed and award-winning independent automotive business near Ewhurst, Surrey, for the position of Technical Sales Advisor. This role offers a unique opportunity for individuals with a strong automotive technical background to transition into a customer-focused role within a dynamic and supportive environment.

You will manage enquiries from multiple channels, explain repair options, prepare accurate estimates, and convert enquiries into bookings while building

Qualifications

• Strong technical knowledge of modern vehicle systems and repairs.
• Proven experience in a technical or customer-facing automotive role.
• Excellent communication skills, with the ability to explain complex repair issues simply.
• Organised, detail-oriented, with strong problem-solving skills.
• Self-motivated with a proactive approach to customer service and enquiries.

Responsibilities

• Manage enquiries from multiple channels, offering technical advice and support.
• Explain vehicle symptoms and repair options clearly to customers.
• Prepare accurate estimates and quotations for vehicle repairs.
• Follow up on initial enquiries to build confidence and convert into confirmed bookings.
• Foster customer relationships through transparent communication and technical guidance.
• Provide ongoing support to ensure customer satisfaction and loyalty.
• Handle technical discussions related to modern vehicles with confidence and professionalism.
• Use modern systems and software for quote generation and communication.
• Maintain high levels of organisation, attention to detail, and customer service standards.

Skills

Technical knowledge

Customer service

Communication

Problem solving

Tools

Quote generation software

Job description

We are recruiting on behalf of an esteemed and award-winning independent automotive business near Ewhurst, Surrey, for the position of Technical Sales Advisor. This role offers a unique opportunity for individuals with a strong automotive technical background to transition into a customer-focused role within a dynamic and supportive environment. The successful individual will play a crucial part in delivering excellent customer service while utilising their technical expertise to facilitate smooth vehicle repair processes.

Benefits of the Technical Sales Advisor:

• Salary up to £40,000 dependent on experience, with additional bonuses
• Monday to Friday working hours, 8:00am – 5:00pm
• Free lunch every Friday and on-site parking
• Modern office environment with a supportive team
• Long-term career development opportunities within a well-established business
• Wide-reaching enquiry channels including social media and WhatsApp
• Opportunity to build customer trust through honest advice and technical knowledge
• Focus on converting enquiries into bookings without cold calling or high-pressure sales approaches

Duties of the Technical Sales Advisor:

• Manage enquiries from multiple channels, offering technical advice and support
• Explain vehicle symptoms and repair options clearly to customers
• Prepare accurate estimates and quotations for vehicle repairsFollow up on initial enquiries to build confidence and convert into confirmed bookings
• Foster customer relationships through transparent communication and technical guidance
• Provide ongoing support to ensure customer satisfaction and loyalty
• Handle technical discussions related to modern vehicles with confidence and professionalism
• Use modern systems and software for quote generation and communication
• Maintain high levels of organisation, attention to detail, and customer service standards

Requirements of the Technical Sales Advisor:

• Strong technical knowledge of modern vehicle systems and repairs
• Proven experience in a technical or customer-facing automotive role
• Excellent communication skills, with the ability to explain complex repair issues simply
• Confidence in speaking with customers over the phone and face-to-face
• Ability to produce detailed estimates and quotations accurately
• Organised, detail-oriented, with strong problem-solving skills
• Passion for delivering an exceptional customer experience as the Technical Sales Advisor
• Self-motivated with a proactive approach to customer service and enquiries
• Competence in using automotive computer systems and technology

If you are an automotive professional with a passion for technical knowledge and customer service, this is an excellent opportunity to advance your career in a supportive and growing business.

Contact Darwin Manship, Automotive Recruitment Specialist at Perfect Placement covering Cranleigh and Surrey, today to discover more about this fantastic Technical Sales Advisor opportunity.