Hybrid Technical & Aftersales Advisor

Confidential; Camberley; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

5% Bonus

Private Healthcare

Pension

25 Days Holiday

Job summary

Confidential is seeking a Technical & Aftersales Advisor to join a respected manufacturer in construction and building services. You will be the go-to for technical support, product advice, and aftersales queries, working with customers, installers and internal teams to resolve issues and ensure a top-tier experience.

The role involves providing technical advice, managing enquiries end-to-end, and coordinating replacements and warranty-related queries in a hybrid setup (2 days in the office, 3

Qualifications

• Customer-facing experience either face to face or on the phone.
• Able to explain technical information in a clear and customer-friendly manner.
• Organised, proactive and committed to delivering great customer service.

Responsibilities

• Provide technical advice and product support to customers and installers.
• Manage aftersales enquiries from initial contact through to resolution.
• Investigate technical issues and recommend solutions.
• Coordinate replacement products, returns and warranty-related queries.
• Build strong relationships with customers and distribution partners.

Skills

Customer facing experience

Explain technical information clearly

Organised and proactive

Technical background in construction/H

Job description

Confidential is seeking a Technical & Aftersales Advisor to join a respected manufacturer in construction and building services. You will be the go-to for technical support, product advice, and aftersales queries, working with customers, installers and internal teams to resolve issues and ensure a top-tier experience.

The role involves providing technical advice, managing enquiries end-to-end, and coordinating replacements and warranty-related queries in a hybrid setup (2 days in the office, 3