Technical and After Sales Advisor

Confidential; Camberley; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

5% Bonus

Private Healthcare

Pension

25 Days Holiday

Job summary

Confidential is seeking a Technical & Aftersales Advisor to join a respected manufacturer in construction and building services. You will be the go-to for technical support, product advice, and aftersales queries, working with customers, installers and internal teams to resolve issues and ensure a top-tier experience.

The role involves providing technical advice, managing enquiries end-to-end, and coordinating replacements and warranty-related queries in a hybrid setup (2 days in the office, 3

Qualifications

• Customer-facing experience either face to face or on the phone.
• Able to explain technical information in a clear and customer-friendly manner.
• Organised, proactive and committed to delivering great customer service.

Responsibilities

• Provide technical advice and product support to customers and installers.
• Manage aftersales enquiries from initial contact through to resolution.
• Investigate technical issues and recommend solutions.
• Coordinate replacement products, returns and warranty-related queries.
• Build strong relationships with customers and distribution partners.

Skills

Customer facing experience

Explain technical information clearly

Organised and proactive

Technical background in construction/H

Job description

Technical & Aftersales Advisor

Are you someone who enjoys solving technical problems and helping customers find the right solution?

We're recruiting for a Technical & Aftersales Advisor to join a highly respected manufacturer within the construction and building services sector.

This is a varied position where you'll become the go-to person for technical support, product advice and aftersales enquiries. You'll work closely with customers, installers and internal teams, helping to resolve issues, provide expert guidance and ensure an excellent customer experience.

The Role:

• Provide technical advice and product support to customers and installers
• Manage aftersales enquiries from initial contact through to resolution
• Investigate technical issues and recommend solutions
• Coordinate replacement products, returns and warranty-related queries
• Build strong relationships with customers and distribution partners

What we're looking for:

• Customer facing experience either face to face or on the phone.
• Able to explain technical information in a clear and customer-friendly manner
• Ideally from construction products, HVAC, engineering or building services but any technical background will be considered.
• Organised, proactive and committed to delivering great customer service.

What's on Offer:

This is an excellent opportunity to join an established and growing business where you'll receive ongoing training, develop specialist technical knowledge and build a long-term career within a supportive team environment.

This is a hybrid role, 2 days in the office, 3 days at home.

Package: £30-36,000, 5% Bonus, 25 Days Holiday, Private Healthcare, Pension