Hybrid SPA Call Agent – Remote Customer Service Pro

NHS; Seaham; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare organization is seeking a SPA Call Agent to deliver telephone-based customer service in the County Durham area. The role includes managing referrals, maintaining records, and providing a high quality service. Opportunities for hybrid working are available post-training completion. Candidates with a customer service background, especially using SystmOne, will be considered. The salary range is between £24,937 to £26,598 per annum, pro rata.

Qualifications

• Good standard of general education.
• Experience in a customer service or call center environment.
• Ability to manage exposure to distressing situations.

Responsibilities

• First point of contact for community teams.
• Manage and record referrals accurately.
• Handle inquiries with sensitivity and reassurance.

Skills

Customer service

Problem solving

Communication skills

SystmOne

Data management

Education

HNC/Diploma/NVQ Level 3 in Business Administration

Tools

Word

Excel

Outlook

PowerPoint

Job description

A healthcare organization is seeking a SPA Call Agent to deliver telephone-based customer service in the County Durham area. The role includes managing referrals, maintaining records, and providing a high quality service. Opportunities for hybrid working are available post-training completion. Candidates with a customer service background, especially using SystmOne, will be considered. The salary range is between £24,937 to £26,598 per annum, pro rata.