Hybrid Service Desk Analyst – SC Cleared (Government)

Public Sector Resourcing; Norwich; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A UK government department is seeking a Service Desk Analyst for a hybrid position in Norwich. The role involves supporting users in a fast-paced environment and requires SC Clearance. Successful candidates will have experience in a service desk, strong problem-solving skills, and a passion for customer service. Working within the heart of Government, you will manage a diverse user base and ensure efficient service delivery.

Qualifications

• Experience explaining technical issues to both technical and non-technical audiences.
• Able to maintain a user focus and take ownership of issues.
• Willingness to undergo SC Clearance checks.

Responsibilities

• Provide first and second line support for all IT-related issues.
• Build, manage, support, asset track and maintain hardware devices.
• Track incidents and service requests, prioritizing and resolving them.

Skills

Experience of working in a Service Desk environment

Customer service skills

Problem-solving skills

Technical communication skills

Tools

Google Workspace

MacOS

Job description

A UK government department is seeking a Service Desk Analyst for a hybrid position in Norwich. The role involves supporting users in a fast-paced environment and requires SC Clearance. Successful candidates will have experience in a service desk, strong problem-solving skills, and a passion for customer service. Working within the heart of Government, you will manage a diverse user base and ensure efficient service delivery.