Hybrid Service Desk Analyst – Government IT (York)

Public Sector Resourcing, managed by AMS; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A government agency is seeking a Service Desk Analyst for a 3-month contract based in York. In this hybrid role, you will provide IT support for users across various platforms, ensuring high levels of customer service. Essential qualifications include experience in a Service Desk environment and SC Clearance. You will also be responsible for managing hardware assets and user accounts. This position allows for both remote and in-office support, fostering teamwork across departments.

Qualifications

• Experience in a Service Desk environment is essential.
• Able to maintain focus on users and services while resolving issues.
• Experience explaining technical issues to diverse audiences.

Responsibilities

• Provide first and second line support for IT issues.
• Manage, support, and track all associated hardware devices.
• Create and maintain corporate accounts for users.

Skills

Service Desk experience

Problem solving

Customer service

Technical communication

Ownership and accountability

Tools

Google Workspace

MacOS

Job description

A government agency is seeking a Service Desk Analyst for a 3-month contract based in York. In this hybrid role, you will provide IT support for users across various platforms, ensuring high levels of customer service. Essential qualifications include experience in a Service Desk environment and SC Clearance. You will also be responsible for managing hardware assets and user accounts. This position allows for both remote and in-office support, fostering teamwork across departments.