Hybrid Service Data Analyst: SLA Insights & Dashboards

Starling Bank; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading digital bank in London is looking for a Service Data Analyst to ensure service performance is data-driven and continuously improving. The role involves collecting and analyzing service data, defining service metrics, and supporting governance and reporting standards. Candidates should possess strong analytical skills and experience in SaaS environments. This position offers a collaborative and innovative work culture with a hybrid working model.

Benefits

33 days holiday including public holidays

An extra day’s holiday for your birthday

16 hours paid volunteering time a year

Company enhanced pension scheme

Life insurance at 4x your salary

Private Medical Insurance

Access to retail discounts through Perkbox

Qualifications

• Proven analytical ability with strong data interpretation and storytelling skills.
• Experience in service performance reporting or governance within SaaS, fintech, or cloud environments.
• Collaborative and adaptable communication style across technical and non‑technical stakeholders.

Responsibilities

• Collect, clean, and analyse service data across ticketing, monitoring, and other internal systems.
• Define and maintain consistent service metrics, KPIs, and reporting standards.
• Proactively identify areas for improvement based on data insights.

Skills

Analytical ability

Data interpretation

Excel experience

Service management knowledge

Strong attention to detail

Excellent communication

Tools

Power BI

Tableau

Google Data Studio

Instana

Datadog

Grafana

Job description

A leading digital bank in London is looking for a Service Data Analyst to ensure service performance is data-driven and continuously improving. The role involves collecting and analyzing service data, defining service metrics, and supporting governance and reporting standards. Candidates should possess strong analytical skills and experience in SaaS environments. This position offers a collaborative and innovative work culture with a hybrid working model.