Hybrid Service Advisor: Customer Focus & Upsell Expert

Perfect Placement UK Ltd; Birmingham; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

An automotive main dealer in Birmingham is seeking a Service Advisor for a hybrid role to enhance their busy service department. The position requires experience in service advisory roles, excellent customer communication skills, and the ability to upsell service work. The company offers competitive pay, bonuses, and extensive training with opportunities for career progression. Applicants should hold a full UK driving licence for at least 6 months and demonstrate experience with dealership database software.

Benefits

Competitive pay & bonus scheme

Hybrid working model

Comprehensive training

Career development opportunities

Exclusive discounts on services

Generous holiday entitlement

Qualifications

• Experience within a Service Advisor role is required.
• Full UK driving licence for at least 6 months with fewer than 9 penalty points required.

Responsibilities

• Deliver an outstanding customer experience from greeting to departure.
• Professionally communicate with customers about service and repair work required.
• Produce Job Cards on in-house computer systems.
• Update Customers and Vehicle Records.
• Prepare and complete Invoices.
• Advise Customer on estimated costs of repairs and timescales.

Skills

Customer Focused

Excellent communicator

Ability to upsell

Tools

Motor Dealership Database Software

Job description

An automotive main dealer in Birmingham is seeking a Service Advisor for a hybrid role to enhance their busy service department. The position requires experience in service advisory roles, excellent customer communication skills, and the ability to upsell service work. The company offers competitive pay, bonuses, and extensive training with opportunities for career progression. Applicants should hold a full UK driving licence for at least 6 months and demonstrate experience with dealership database software.