Hybrid Senior CSM — Commerce Cloud & AI-Driven Success

Salesforce; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading CRM provider is seeking a Customer Success Manager in Greater London. This role requires at least 7 years of experience in Technical Customer Success or a related field. The successful candidate will manage customer relationships, ensuring they achieve their goals using the Salesforce platform. Responsibilities include guiding customers through Salesforce features and acting as an advocate during issue resolution. The position offers office flexibility with a requirement to be on-site three days a week.

Benefits

Inclusive recruitment process

Qualifications

• Minimum of 7 years of work experience in Customer Success, Salesforce CRM, or SaaS platform use.
• Experience with Salesforce Sales Cloud and/or Service Cloud
• Exceptional communication and presentation skills.
• Ability to explain complex technical concepts in business-friendly terms.

Responsibilities

• Serve as a single point of customer accountability for all deliverables.
• Cultivate stakeholder relationships within customer organizations.
• Help customers achieve their business goals on the Salesforce platform.
• Act as an advocate for customers during issue resolution.

Skills

Communication skills

Project leadership

Stakeholder management

Analytical skills

Education

7+ years in Customer Success or related fields

Tools

Salesforce Sales Cloud

Salesforce Service Cloud

Job description

A leading CRM provider is seeking a Customer Success Manager in Greater London. This role requires at least 7 years of experience in Technical Customer Success or a related field. The successful candidate will manage customer relationships, ensuring they achieve their goals using the Salesforce platform. Responsibilities include guiding customers through Salesforce features and acting as an advocate during issue resolution. The position offers office flexibility with a requirement to be on-site three days a week.