Hybrid Sales & Service Advisor

Baxi; United Kingdom; Hybrid; GBP 13,000 - 16,000; Part time

Benefits offered by this job

Hybrid working

Training provided

25 days leave pro rata

Pension scheme

Job summary

Baxi is hiring a Sales & Customer Service Advisor in Warwick to provide frontline support to customers, installers and merchants, handling calls and emails with a service-minded approach. The fixed-term role runs for 5 months at 20 hours per week (Mon-Fri 8am-12pm), with 1 in 3 Saturdays.

Hybrid working: 50% office-based at Brooks House and 50% remote, subject to training completion. You will identify sales opportunities, coordinate with engineers and internal teams, and help deliver a positive

Qualifications

• Excellent communication skills and professional telephone manner.
• Customer-focused with ability to manage challenging situations.
• Ability to use IT systems and record information accurately.
• Willingness to learn and complete training.

Responsibilities

• Handle inbound/outbound customer calls and emails.
• Questioning, listening and problem solving to identify solutions.
• Arrange appointments and coordinate with engineers and internal teams.
• Identify sales opportunities and promote Baxi Service Plans.
• Maintain accurate customer records and meet KPIs.

Skills

Communication skills

Customer focus

Telephone manner

Problem solving

Negotiation

Teamwork

Tools

CRM software

Job description

Baxi is hiring a Sales & Customer Service Advisor in Warwick to provide frontline support to customers, installers and merchants, handling calls and emails with a service-minded approach. The fixed-term role runs for 5 months at 20 hours per week (Mon-Fri 8am-12pm), with 1 in 3 Saturdays.

Hybrid working: 50% office-based at Brooks House and 50% remote, subject to training completion. You will identify sales opportunities, coordinate with engineers and internal teams, and help deliver a positive