Hybrid Sales & Customer Service Advisor (Part-Time)

BDR Thermea; Warwick; Hybrid; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Hybrid working

Commission on sales

25 days annual leave

Pension scheme

Health plan

Job summary

Baxi are seeking a part-time Sales & Customer Service Advisor for Warwick, working 30 hours per week from 12:00 to 18:00, with 50% office and 50% remote work on a fixed-term basis of five months.

You will handle inbound/outbound calls, answer enquiries, arrange service visits and identify sales opportunities while delivering an excellent customer experience and supporting engineers and internal teams.

Qualifications

• Excellent communication with confident telephone manner.
• Strong listening, questioning, problem-solving and negotiation skills.
• Customer-focused and empathetic approach, with the ability to remain calm and professional in challenging situations.
• Available to work Saturdays on a rota basis.

Responsibilities

• Handle inbound and outbound customer calls and respond to enquiries.
• Use questioning, listening and problem-solving skills to understand customer needs and identify the right solution.
• Assess service and warranty enquiries, arranging appropriate appointments.
• Liaise with engineers and internal teams to gather information and resolve issues.
• Identify sales opportunities, including Service Plans and chargeable services.
• Maintain accurate customer and service records for future interactions.
• Work with teams to meet customer service and sales KPIs and ensure a positive experience.

Skills

Communication skills

Telephone manner

Active listening

Questioning skills

Negotiation

Customer focus

Empathy

Attention to detail

Team player

Job description

Baxi are seeking a part-time Sales & Customer Service Advisor for Warwick, working 30 hours per week from 12:00 to 18:00, with 50% office and 50% remote work on a fixed-term basis of five months.

You will handle inbound/outbound calls, answer enquiries, arrange service visits and identify sales opportunities while delivering an excellent customer experience and supporting engineers and internal teams.