Hybrid Sales & Customer Service Advisor

BDR Thermea Group; Warwick; Hybrid; GBP 29,000 - 35,000; Part time

Benefits offered by this job

25 days annual leave pro rata

Contributory pension

Employee Benefits Hub

Health Plan

Industry-leading training

Supportive team

Career progression

Job summary

Baxi is seeking a part-time Sales & Customer Service Advisor for Warwick, UK. The role is a fixed-term contract for 5 months, 20 hours weekly, 2pm–6pm, Monday to Friday with 1 in 3 Saturdays on a rota. Hybrid working: 50% in-office at Brooks House and 50% remote, salary £14,098.16 with additional Saturday pay.

You’ll handle calls and emails, identify customer needs, and promote Baxi services as part of a broader customer experience strategy. Training will be provided.

Qualifications

• Excellent communication skills are essential for handling calls and emails.
• Strong listening and questioning abilities help identify customer needs.
• Good negotiation skills support cross-selling opportunities.
• Customer-focused attitude with empathy enhances customer experience.
• Attention to detail ensures accurate records and timely actions.
• A positive, team-focused mindset supports collaborative goals.
• Availability to work Saturdays on a rota basis is required.
• Commercial awareness helps identify sales opportunities and upsell.

Responsibilities

• Handle inbound and outbound customer calls and respond to enquiries via email.
• Use questioning and listening to understand customer needs and provide appropriate solutions.
• Assess service and warranty enquiries, arrange appointments and ensure timely support.
• Liaise with engineers and internal teams to gather information and resolve issues.
• Identify sales and revenue opportunities including Service Plans and chargeable services.
• Maintain accurate customer and service records for future interactions.
• Meet customer service and sales KPIs while delivering a positive experience.

Skills

Excellent communication

Active listening

Questioning & negotiation

Customer-focused

Attention to detail

Team player

Saturday availability

Sales awareness

Job description

Baxi is seeking a part-time Sales & Customer Service Advisor for Warwick, UK. The role is a fixed-term contract for 5 months, 20 hours weekly, 2pm–6pm, Monday to Friday with 1 in 3 Saturdays on a rota. Hybrid working: 50% in-office at Brooks House and 50% remote, salary £14,098.16 with additional Saturday pay.

You’ll handle calls and emails, identify customer needs, and promote Baxi services as part of a broader customer experience strategy. Training will be provided.