Hybrid Sales & Customer Support Advisor

Baxi Heating UK Limited; Warwick; Hybrid; GBP 21,000 - 24,000; Part time

Benefits offered by this job

25 days annual leave (pro rata)

Contributory pension

Health Plan

Training and development opportunities

Employee Benefits Hub access

Job summary

Baxi Heating UK Limited is seeking a Sales & Customer Service Advisor based in Warwick. This fixed-term role combines customer service, after-sales support and sales opportunities, with hybrid working 50% in-office and 50% remote.

You will handle calls and emails, identify solutions, and promote Baxi services while maintaining high standards of customer experience. Training is provided and Saturdays are on a rota basis.

Qualifications

• Excellent communication skills with a confident and professional telephone manner.
• Strong listening, questioning, problem-solving and negotiation abilities.
• Customer-focused and empathetic approach to handling inquiries and requests.
• Good attention to detail and accurate data capture using IT systems.
• Positive, team-focused attitude with initiative and ownership of queries.
• Willingness to work Saturdays on a rota basis, as required by the business.
• Experience in customer service, sales or similar is beneficial but not essential.
• Commercial awareness and ability to identify cross-selling opportunities.

Responsibilities

• Handle inbound and outbound customer calls and respond to enquiries via email.
• Use questioning and listening to understand needs and identify solutions.
• Assess service and warranty enquiries; arrange appointments and follow-up.
• Liaise with engineers and internal teams to gather information and resolve issues.
• Identify sales opportunities, including Baxi Service Plans and chargeable services.
• Maintain accurate customer and service records for future interactions.

Skills

Excellent communication

Professional telephone manner

Active listening

Questioning & problem-solving

Negotiation skills

Customer-focused

Empathy

Attention to detail

Team player

Saturday availability

Cross-selling awareness

Commercial awareness

Job description

Baxi Heating UK Limited is seeking a Sales & Customer Service Advisor based in Warwick. This fixed-term role combines customer service, after-sales support and sales opportunities, with hybrid working 50% in-office and 50% remote.

You will handle calls and emails, identify solutions, and promote Baxi services while maintaining high standards of customer experience. Training is provided and Saturdays are on a rota basis.