Hybrid Sales & Customer Care Specialist

Baxi; United Kingdom; Hybrid; GBP 21,000 - 23,000; Part time

Benefits offered by this job

25 days leave

Pension scheme

Benefits hub access

Health plan

Training & development

Supportive team

Job summary

Baxi is seeking a Sales & Customer Service Advisor for a fixed-term 5-month contract in Warwick. The role combines customer service, after-sales support and sales opportunities, with hybrid working (50% office, 50% remote) and a 30-hour week (Mon-Fri, 8am-2pm) plus occasional Saturdays on a rota.

Salary is £21,147.24 with commission on sales. Training begins at Brooks House, Warwick, with full onboarding and ongoing development within the Baxi Customer Support team.

Qualifications

• Excellent communication skills with a confident and professional telephone manner.
• Strong listening, questioning, problem-solving and negotiation abilities.
• Customer-focused and empathetic approach with ability to stay calm under pressure.
• Availability to work Saturdays on a rota basis, as required by the business.
• Full training will be provided to support success in the role.

Responsibilities

• Handle inbound and outbound customer calls and respond to enquiries via email.
• Use questioning, listening and problem-solving to understand needs and propose solutions.
• Arrange service visits and coordinate with engineers and internal teams.
• Identify sales opportunities and promote Baxi Service Plans and charged services.
• Maintain accurate customer and service records for future interactions.
• Meet customer service and sales KPIs while delivering a positive experience.

Skills

Communication skills

Active listening

Problem solving

Negotiation skills

Empathy

Commercial awareness

Team player

Job description

Baxi is seeking a Sales & Customer Service Advisor for a fixed-term 5-month contract in Warwick. The role combines customer service, after-sales support and sales opportunities, with hybrid working (50% office, 50% remote) and a 30-hour week (Mon-Fri, 8am-2pm) plus occasional Saturdays on a rota.

Salary is £21,147.24 with commission on sales. Training begins at Brooks House, Warwick, with full onboarding and ongoing development within the Baxi Customer Support team.