Hybrid Sales & Customer Experience Advisor

Baxi; United Kingdom; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

25 days leave

Pension scheme

Benefits Hub access

Health plan

Training & development

Team environment

Job summary

Baxi is seeking a Sales & Customer Service Advisor in Warwick for a fixed-term 5‑month contract. The role combines customer service with sales opportunities, supporting service enquiries by phone and email and coordinating with engineers.

The position offers hybrid working with office-based training and remote work on a 50/50 basis, subject to training completion. The ideal candidate will have strong communication, listening and problem-solving skills, with a customer-focused approach and

Qualifications

• Excellent communication skills with a confident and professional telephone manner.

Responsibilities

• Handle inbound and outbound customer calls and respond to inquiries by email.
• Use questioning and problem-solving to understand customer needs and provide solutions.
• Identify sales opportunities and promote Baxi services and Service Plans.
• Maintain accurate customer records and ensure timely actions by engineers and internal teams.
• Collaborate to meet customer service and sales KPIs while delivering a positive experience.

Skills

Communication

Active listening

Customer focus

Job description

Baxi is seeking a Sales & Customer Service Advisor in Warwick for a fixed-term 5‑month contract. The role combines customer service with sales opportunities, supporting service enquiries by phone and email and coordinating with engineers.

The position offers hybrid working with office-based training and remote work on a 50/50 basis, subject to training completion. The ideal candidate will have strong communication, listening and problem-solving skills, with a customer-focused approach and