Hybrid/Remote Legal Information Specialist

Workplace Options; Greater London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading wellbeing service provider in Greater London is seeking a Legal Information Specialist for a hybrid role. You will support clients with a range of legal queries, offering personalized advice via phone. The ideal candidate holds a diploma in law and possesses strong communication and customer service skills. This position includes various organizational responsibilities to enhance the client experience amidst a commitment to employee wellbeing.

Benefits

Gym reimbursement

Transport reimbursement

Tuition reimbursement

Permanent health insurance

Life insurance

Mentorship programme

CPD training reimbursement

EAP benefits

Employee exchange programme

Comprehensive training provided

Qualifications

• Experience delivering legal information or working in a legal environment advantageous.

Responsibilities

• Deliver information services to EAP clients.
• Utilise telephone counselling and coaching skills.
• Work with the clinical team on critical cases.
• Develop information packs for service users.
• Maintain resources database for legal developments.
• Assist in the improvement of the EAP Information Service.
• Record data in the CRM system.
• Undertake additional tasks as assigned.

Skills

Strong written and spoken communication skills

Excellent customer service skills

Proficient in conflict resolution skills

Ability to organise and prioritise effectively

Outstanding organisational skills

Education

Minimum of a diploma in law

Job description

A leading wellbeing service provider in Greater London is seeking a Legal Information Specialist for a hybrid role. You will support clients with a range of legal queries, offering personalized advice via phone. The ideal candidate holds a diploma in law and possesses strong communication and customer service skills. This position includes various organizational responsibilities to enhance the client experience amidst a commitment to employee wellbeing.