Hybrid Public Sector Customer Support Specialist

Brook Street NMR; Newport; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A reputable public sector organisation is seeking a Customer Service Advisor in Newport, UK. The role involves providing tailored customer service, handling complex inquiries, and supporting examination processes. Candidates must be detail-oriented and possess strong organisational and communication skills. This temporary position offers £13.90 per hour with the flexibility of a hybrid working model, requiring at least 20% office presence. Excellent opportunity for those looking to make an impact in a supportive team environment.

Benefits

Free onsite parking

Gym

Café selection

Qualifications

• Experience in handling customer inquiries and complaints.
• Ability to tailor communication for diverse customers.
• Proficient organisational skills essential for managing tasks effectively.

Responsibilities

• Respond to customer queries via phone and email.
• Forward complex queries to relevant departments.
• Log and escalate complaints as necessary.

Skills

Customer service

Organisational skills

Written and verbal communication

Job description

A reputable public sector organisation is seeking a Customer Service Advisor in Newport, UK. The role involves providing tailored customer service, handling complex inquiries, and supporting examination processes. Candidates must be detail-oriented and possess strong organisational and communication skills. This temporary position offers £13.90 per hour with the flexibility of a hybrid working model, requiring at least 20% office presence. Excellent opportunity for those looking to make an impact in a supportive team environment.