Hybrid IT Systems Engineer — Public Sector

Suffolk Jobs Direct; Ipswich; Hybrid; GBP 35,000; Full time

Job summary

A local government authority in Ipswich seeks motivated individuals for an IT support role. This position requires troubleshooting skills and knowledge of ITIL best practices, with responsibilities including resolving queries and providing user support. Candidates should possess experience in operational support and familiarity with various technologies, including Windows Server and databases. The role offers a flexible working environment and a commitment to diversity and inclusion.

Qualifications

• Experience working in an operational support role with line of business systems and databases.
• Strong communication skills.
• Ability to work in a flexible environment.

Responsibilities

• Provide solutions to queries regarding applications and software.
• Channel requests for help to appropriate functions.
• Monitor progress of calls and keep users informed.

Skills

Excellent customer service skills

Troubleshooting and problem analysis

Knowledge of ITIL best practice

Experience with Windows Server

Experience with MS SQL

Experience with MySQL

Tools

Windows Server

MS SQL

MySQL

Job description

A local government authority in Ipswich seeks motivated individuals for an IT support role. This position requires troubleshooting skills and knowledge of ITIL best practices, with responsibilities including resolving queries and providing user support. Candidates should possess experience in operational support and familiarity with various technologies, including Windows Server and databases. The role offers a flexible working environment and a commitment to diversity and inclusion.