Hybrid IT Support Technician - Windows & Desktop Expert

Zurich 56 Company Ltd; Swindon; Hybrid; GBP 27,000 - 34,000; Part time

Job summary

A reputable insurance company in the UK is looking for an IT Support Technician to join their team in Swindon. This role involves delivering high-quality IT support to various users, ensuring smooth operation by managing incident tickets and maintaining communication. Candidates need to have strong technical skills, hands-on experience with Windows and Microsoft 365, and a customer-centric attitude. An attractive benefits package is offered, with opportunities for professional development.

Benefits

12% defined non-contributory pension scheme

Annual company bonus

Private medical insurance

Flexible holiday options

Qualifications

• Hands-on experience supporting Windows 10 and later.
• Experience with Microsoft 365, Outlook, and Adobe Acrobat.
• Ability to manage service level agreements.

Responsibilities

• Provide deskside support for hardware and software issues.
• Monitor and manage ticket queues and SLAs.
• Document incidents in the Incident Management System.

Skills

Strong technical skills

Customer-centric approach

Multitasking

Collaborative work

Problem-solving

Technical documentation

Education

Microsoft technical accreditations

ITIL awareness

Tools

Windows 10

Microsoft 365

Remote Assist

Active Directory

Endpoint security solutions

Remote Desktop Protocol (RDP)

Windows 11

Adobe Acrobat

PC hardware

Job description

A reputable insurance company in the UK is looking for an IT Support Technician to join their team in Swindon. This role involves delivering high-quality IT support to various users, ensuring smooth operation by managing incident tickets and maintaining communication. Candidates need to have strong technical skills, hands-on experience with Windows and Microsoft 365, and a customer-centric attitude. An attractive benefits package is offered, with opportunities for professional development.