Hybrid IT Support Engineer: 2nd/3rd Line, Windows & Azure

Lorien; City Of London; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A prominent technology recruiting firm is seeking an IT Support Engineer for a leading SAAS company in London. This hybrid role involves 2nd and 3rd Line support, prioritizing and addressing internal user requests, and contributing to projects. Ideal candidates have strong Windows and Microsoft tool skills and experience in supporting users both onsite and remotely. Benefits include flexible working, bonuses, private healthcare, and opportunities for professional development.

Benefits

Bonuses

Private healthcare

Professional development opportunities

Flexible working

Qualifications

• Proven track record in IT Support.
• Technical working knowledge of Microsoft tools.
• Experience supporting users onsite and remotely.

Responsibilities

• Manage 2nd and 3rd Line support requests.
• Contribute to relevant projects.
• Improve internal business processes and technologies.

Skills

2nd and 3rd Line Support skills

Windows Server

Active Directory / Entra ID

M365 / Azure Admin

Device Management using InTune

Virtualisation using Hyper-V / VMWare

Basic Networking knowledge

ITIL/Change Management knowledge

Knowledge of IaC and/or Linux

Job description

A prominent technology recruiting firm is seeking an IT Support Engineer for a leading SAAS company in London. This hybrid role involves 2nd and 3rd Line support, prioritizing and addressing internal user requests, and contributing to projects. Ideal candidates have strong Windows and Microsoft tool skills and experience in supporting users both onsite and remotely. Benefits include flexible working, bonuses, private healthcare, and opportunities for professional development.