Hybrid IT Service Desk Analyst Grow with a Tech Team

NFP PEOPLE; Cardiff; On-site; GBP 27,000; Full time

Job summary

A charitable organization in Cardiff is looking for an IT Service Desk Analyst who will provide technical support to colleagues and resolve IT issues efficiently. Key responsibilities include troubleshooting, creating user guides, and participating in team projects. Ideal candidates should have experience in IT support and strong communication skills. The role offers a permanent contract with generous employee benefits, including flexible working options and a welcome bonus.

Benefits

Flexible Working Options

Generous Annual Leave

Birthday Leave

Welcome Bonus

Pension Plan

Enhanced Allowances

Exclusive Discounts

Financial Wellbeing

Wellbeing Support

Inclusive Networks

Sustainable Travel

Career Development

Qualifications

• Experience in a 1st/2nd line IT Service Desk support role.
• Confident with Microsoft technologies and hardware troubleshooting.
• Great communicator who enjoys helping others.

Responsibilities

• Provide 1st and 2nd line technical support to colleagues.
• Troubleshoot and resolve IT incidents quickly and professionally.
• Create and update user guides and knowledge base articles.

Skills

Technical support

Troubleshooting

Communication

Organisational skills

Tools

Microsoft Windows

Microsoft Office

Active Directory

Job description

A charitable organization in Cardiff is looking for an IT Service Desk Analyst who will provide technical support to colleagues and resolve IT issues efficiently. Key responsibilities include troubleshooting, creating user guides, and participating in team projects. Ideal candidates should have experience in IT support and strong communication skills. The role offers a permanent contract with generous employee benefits, including flexible working options and a welcome bonus.