Hybrid IT Helpdesk Technician - Grow with IT Support

BIOHY; Bristol; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading client in Bristol is seeking an IT Helpdesk Technician for a full-time, hybrid role. The candidate will provide first-level support for Helpdesk inquiries, manage multiple cases, and assist with IT projects. Ideal applicants will have experience in a Helpdesk environment, strong troubleshooting skills, and familiarity with Windows systems. The position offers a competitive salary and opportunities for professional development.

Benefits

Competitive salary and benefits package

Opportunities for professional development

Qualifications

• Minimum of one year of experience in an IT Helpdesk environment.
• Good working knowledge of Microsoft Windows operating systems, including Windows 10 and 11.
• Experience with Office 365 applications.

Responsibilities

• Act as the first point of contact for Helpdesk inquiries via calls, emails, and alerts.
• Log all calls promptly, assess urgency, and maintain progress notes.
• Monitor the call queue to ensure timely resolution of issues.

Skills

Microsoft Windows knowledge

Office 365 experience

Network operations understanding

Troubleshooting skills

Remote support proficiency

Job description

A leading client in Bristol is seeking an IT Helpdesk Technician for a full-time, hybrid role. The candidate will provide first-level support for Helpdesk inquiries, manage multiple cases, and assist with IT projects. Ideal applicants will have experience in a Helpdesk environment, strong troubleshooting skills, and familiarity with Windows systems. The position offers a competitive salary and opportunities for professional development.