Hybrid IT Help Desk Technician II – London

OpenTable; City Of London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading restaurant technology provider in London is looking for a Help Desk IT Support Technician II to join their Global IT Help Desk team. The ideal candidate will manage technical support for various systems, lead IT projects, and document processes. Flexibility, strong communication skills, and experience with IT service management are essential. This position offers hybrid work options and extensive benefits for employee well-being.

Benefits

Work from (almost) anywhere for up to 20 days per year

Company-paid therapy sessions

Company-paid subscription to Headspace

Annual company-wide week off

Paid parental leave

Generous paid vacation

Access to on-demand e-learnings

Employee Assistance Program

Discounted gym membership

Free lunch 2 days per week

Qualifications

• Strong critical thinking skills and ability to devise solutions in a complex environment.
• Experience with scripting and knowledge base documentation.
• Comfortable working with Windows servers and cloud/SaaS systems.

Responsibilities

• Provide a wide range of technical support to end users.
• Lead internal IT projects.
• Manage and support Telcomm/Video Conference services.
• Test and configure end-user hardware and software.
• Create, curate, and revise knowledge base documentation.

Skills

PC and Mac hardware/software support

Computer system security & compliance policies

ITSM and Service Desk management concepts

Experience supporting GSuite & Office 365

Patient, positive, and supportive attitude

Exceptional written and verbal communication skills

Flexibility and ability to multitask in a fast‑paced environment

Network troubleshooting experience

Audio/visual hardware and software support

iOS and Android mobile device support

Basic project management concepts

Job description

A leading restaurant technology provider in London is looking for a Help Desk IT Support Technician II to join their Global IT Help Desk team. The ideal candidate will manage technical support for various systems, lead IT projects, and document processes. Flexibility, strong communication skills, and experience with IT service management are essential. This position offers hybrid work options and extensive benefits for employee well-being.