Hybrid Housing Allocation & Applications Officer

Birmingham City Council; United Kingdom; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A municipal authority in the UK is looking for an Allocation and Application Officer to manage their Housing Allocation Scheme. The ideal candidate will deliver excellent customer service and provide advice to residents while ensuring compliance with legislation. Experience in housing services and strong communication skills are crucial for this full-time role, which offers a hybrid working model and the opportunity to make a positive impact in the community.

Qualifications

• Experience in housing advice services and frontline customer service.
• Ability to work with residents who have vulnerabilities and complex needs.
• Strong verbal and written English communication skills.

Responsibilities

• Administer the Housing Allocation Scheme and housing registration in line with legislation.
• Provide expert advice and information on the Scheme to residents and stakeholders.
• Investigate and assess housing applications and determine eligibility.

Skills

Experience in housing advice services

Strong verbal and written English communication

Ability to work with residents who have vulnerabilities

Job description

A municipal authority in the UK is looking for an Allocation and Application Officer to manage their Housing Allocation Scheme. The ideal candidate will deliver excellent customer service and provide advice to residents while ensuring compliance with legislation. Experience in housing services and strong communication skills are crucial for this full-time role, which offers a hybrid working model and the opportunity to make a positive impact in the community.