Hybrid Homeless Prevention & Benefits Officer

Hackney; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A progressive local authority in London is seeking a Benefits and Homeless Prevention Officer. The successful candidate will deliver excellent customer service while supporting residents with homelessness issues and housing allocations. This role works in a hybrid format and involves home visits and tenant interactions. Ideal candidates will demonstrate strong digital skills and a commitment to serving diverse communities. Applications close on 22 December 2025.

Qualifications

• Proven experience in delivering excellent customer services.
• Strong skills in digital tools and technologies.

Responsibilities

• Assist in all areas of homelessness including rough sleeping.
• Support residents with housing allocations and benefits assessments.
• Conduct home visits, viewings, and tenant drop-in sessions.

Skills

Excellent customer service

Excellent digital skills

Job description

A progressive local authority in London is seeking a Benefits and Homeless Prevention Officer. The successful candidate will deliver excellent customer service while supporting residents with homelessness issues and housing allocations. This role works in a hybrid format and involves home visits and tenant interactions. Ideal candidates will demonstrate strong digital skills and a commitment to serving diverse communities. Applications close on 22 December 2025.