Hybrid Experience Analyst: Shape Service Journeys

HelloKindred; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A staffing solutions company in Greater London is looking for an Experience Analyst to join a cross-functional team. This hybrid role requires strong analytical skills to translate service direction into structured user requirements. Ideal candidates will have experience in creative teams and the ability to articulate complex flows. Prior familiarity with teammates is preferred. The role promotes a collaborative environment focusing on delivering effective product experiences.

Qualifications

• Strong experience in business analysis or experience analysis roles working with creative teams.
• Ability to articulate flow logic and requirements structures clearly.
• Experience in service design or data/AI-related projects is beneficial.

Responsibilities

• Support a dedicated workstream within a cross-functional pod.
• Translate service and experience direction into structured requirements.
• Facilitate alignment across teams and support discovery activities.

Skills

Business analysis

Flow logic mapping

Reasoning skills

Communication

Experience in multidisciplinary teams

Job description

A staffing solutions company in Greater London is looking for an Experience Analyst to join a cross-functional team. This hybrid role requires strong analytical skills to translate service direction into structured user requirements. Ideal candidates will have experience in creative teams and the ability to articulate complex flows. Prior familiarity with teammates is preferred. The role promotes a collaborative environment focusing on delivering effective product experiences.