Hybrid Customer Support & Solutions Specialist

Inspiring Interns; Orpington; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading customer service provider in Orpington seeks a Customer Support Representative. The role involves providing high-quality support, managing customer cases, and building strong relationships. Ideal candidates should be digital savvy, articulate, and have strong attention to detail. Experience with CRM tools is advantageous but not mandatory. This position offers a mix of remote and on-site work.

Qualifications

• The ability to be articulate in written and oral communications.
• Strong attention to detail and high level of accuracy.
• Capacity to manage and prioritise tasks under tight deadlines.
• Ability to be organised and manage relationships with third parties.

Responsibilities

• Be the go-to person for customer service and helpdesk inquiries.
• Provide high-quality support through phone and digital solutions.
• Own and resolve customer support cases from start to finish.
• Build and maintain strong customer relationships.
• Identify sales opportunities in collaboration with Sales & Marketing.

Skills

Excellent problem solver

Good collaborator

Team player

Innovative thinker

Digital savvy

Education

BA / BSc with honours or equivalent

Tools

PowerPoint

Excel

Word

Outlook

Salesforce

Job description

A leading customer service provider in Orpington seeks a Customer Support Representative. The role involves providing high-quality support, managing customer cases, and building strong relationships. Ideal candidates should be digital savvy, articulate, and have strong attention to detail. Experience with CRM tools is advantageous but not mandatory. This position offers a mix of remote and on-site work.